Sales Associate Inbound Call
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
HEATHER
MIRACLE
Sierra Vista
Arizona 85635
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Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Inbound call management Complaint resolution Product sales Account updates Documentation Transaction processing Bartender /Server January 2017 - June 2017
Wounded Minnow Dowagiac, MI
Adhered to all safety, sanitization, and food handling guidelines and regulations. Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
Coordinated more than 100 orders each day, consistently satisfying customers with exceptional service. 15 years of mnaging customer expectations, communicating realistic food preparation times and opinions on menu items. Managed billing and payments with POS system and accurate order input. Patient Care Technician July 2015 - March 2016
Living Alternatives for the Developmentally Disabled Dowagiac, MI Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses. Follow strict security checks for each patient and procedure, including comparing their bracelets to documented information.
Enhanced healthcare standards through effective team collaboration and delivery of high-quality care. Explained procedures to patients and answered questions to reduce their anxiety and increase their level of cooperation. Server August 2005 - June 2015
Denny's, Food Service Sierra Vista, AZ
Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction. Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments. Achieved sales quotas through consistently promoting high-profit items and daily specials. Trained new servers in company policies, guest service standards, and best practices. Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments.
Dispatch Agent January 2012 - June 2015
M
EDUCATION
Transportation Express Sierra Vista, AZ
Maintained detailed operational records covering assignments and completed work. Communicated with drivers to provide assignments or exchange information. Answered phones and provided directions or reroutes to avoid construction or other delays. Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios.
Monitored personnel or equipment locations and utilization to coordinate service and schedules. Certifications
Cochise College, Sierra Vista, Az
Course work towards Nursing Certification, EMT certification, Medical assisting CPR certification (Adult,Child, Infant)
First Aide
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