Customer Service Delivery

SOLOMON MANOTI OGECHI

+*** (0-797****** ***************@*****.***

WAREHOUSE MANAGEMENT ~ STORES MANAGEMENT ~ SUPPLY CHAIN MANAGEMENT Versatile and firm supply chain professional with over 3 years’ proven career track in optimizing productivity, efficiency and service quality across various processes and initiatives. Demonstrated expertise in slashing inventory variances and error rates through strong management practices and strict adherence to policies and procedures. Adept at establishing and implementing safety procedures to maintain effective, safe and optimized warehouse operations. Seeking a challenging role in store management while offering my expertise to help make the company succeed as a whole and enhance my skill set further.

Stock Control Inventory Optimization Warehouse Coordination Document Examination Supplier Relationship Management

Contract Negotiation Planning and Forecasting Asset Inventory Management Customer Service Loss Prevention Management Distribution Planning Operational Budgets Stock Management Invoicing and billing Distribution Planning

Implemented central stock management that resulted in optimal availability, optimal stock levels and delivery times agreed with different departments.

Reduced stock variances by making sure that any delivery that is received or dispatched to/from the warehouse is done through the automated system.

Ensured timely collection of items by end users thus improving on the stores efficiency to the clients/users.

Introduced soft copy delivery note documentation from manual paper work to digital storing information thus minimizing loss and reducing the time spent on locating documents.

Ensured department Implements the best practice and feedback to ensure continuous improvement of service delivery.

Recommended new filing system which greatly helped reduce missing some crucial documents.

Implemented warehouse stock control policy making it more efficient.

Diploma in Storekeeping, Kenya Institute Professional Studies, 2019.

Kenya Certificate of Secondary Education, Moi Gesusu High School, 2015-2018. SELECTED MAJOR ACHIEVEMENTS

EDUCATION & CREDENTIALS

CORE COMPETENCIES

Key Contributions & Results:

Preparing daily paper consumption and maintenance of paper stock records.

Checking the supplies thoroughly for quality, quantity, specification, condition etc.

Taking appropriate action for care and preservation of the stock items.

Periodical stock verification and ensure correctness of stock at all times.

Complying with all company policies and procedures, including safety and maintaining good housekeeping.

Maintaining re-order level reports and reviewing these with user departments on an ongoing basis.

Receiving and solving complaints about the services or products received and issued.

Generating various reports and reconciliations and submit to concerned users.

Maintaining re-order level reports and reviewing these with user departments on an ongoing basis.

Making proposals for stores policy and controls improvements.

Receiving and solving complaints about the services or products received and issued. Everline Moraa Makori

Evans Whole Keroka

Tel: +254 (0-713******

Festus Onchari Ogechi

Feto-techo Computers Managers

Tel: +254 (0-700******

CAREER HIGHLIGHTS

Store Manager Nehema Wholesalers 2019 to Date

REFERENCES

Contact this candidate