Customer Service Associate

LUCILLE J. MARTIN-CREGAN

Enfield, CT ***** 774-***-**** *************@*******.***

Outgoing, reliable, dependable, and highly motivated professional with over 15 years’ experience in the Transportation and Customer Service fields. Excels working independently, with minimal supervision, and a valuable team member. Strong written and verbal communication. Prides self in performing tasks in a timely and efficient manner. Seeking a position to utilize existing skills and exposure to new learning opportunities.

Core Competencies

Time Management Clean Driving Record Customer Service Stocking Inventory Management

Training Clean and & Practices CPR/First Aid/AED

Professional Experience

Driver Community Connections; Fall River, MA Apr 2019-Aug 2022

Organization promoting optimal independence for people with disabilities in Southeastern Massachusetts.

Transported 10 participants to and from the Day Program, aged 21-80 in the company’s mini-bus.

Inspected and sanitized vehicle before and after trips, to ensure safety for all passengers.

Assisted clients with seat belts, questions, and with wheelchairs if applicable.

Ensured all state, local and transportation rules and regulations were followed.

Maintained clean driving record.

House Cleaner Jean’s Cleaning Service; Acushnet, MA Oct 2017-May 2019

Completed residential and commercial property cleaning, from one to three-story buildings.

Cleaned; utilized mops, vacuums, dusters, window squeegees, buffer machine, and various chemical solutions to ensure proper sanitization and cleanliness.

Trained incoming employees in the company policies, procedures and regulations.

Acted as fill-in supervisor; completed payroll, termination, scheduling, collected payments from clients, bank deposits, and purchased supplies.

Housekeeper/Janitor Whitney Academy; Freetown, MA Aug 2013-Feb 2017

Residential treatment center for developmentally delayed and psychiatrically disordered young men.

Cleaned a four-story house with eight bedrooms, two offices, a laundry room, two kitchens, two living rooms, four bathrooms, and a community room, on a daily basis; sometimes also cleaned off-site offices.

Acquired other tasks when team members quit or were out for the day; included assisting in the kitchen prepping food, and delivering groceries.

Managed inventory of supplies for the whole house; monitored which types of utensils were allowed for some residents.

Customer Service Associate Cumberland Farms; Bedford, MA Oct 2013-Oct 2014

Assisted customers with lottery, gas, food items, and directions.

Inspected incoming vendor deliveries, including gas, food and lottery to ensure invoices were correct.

Stocked items, pulled and logged in outdated items, cleaned and sanitized area, including bathrooms.

Education

BasicPlus CPR, AED, and First Aid for Adults Health & Safety Institute; Fall River, MA

High School Diploma New Bedford High School; New Bedford, MA

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