PROFESSIONAL SUMMARY

Dedicated IT Support Professional with 20 + years’ experience in Fortune 100 and privately held organizations, providing support in a 50+ user environment. Skilled problem-solver, able to communicate with users at all levels of technical proficiency. Expertise in troubleshoot and resolve user service requests for system, server, and network problems. CORE COMPETENCIES

• Technical Troubleshooting

• End User Training

• Virus Detection, Removal& Prevention

• IT Infrastructure and Performance Tuning

• System Upgrades & Optimization

• Security, Backup & Recovery Solutions

• Technical & User Documentation

• Relationship Management

• ITIL

PROFESSIONAL CREDENTIALS

Certification on Microsoft Certified System Engineer in 2006 Certification on CISCO Certified Network Administrator in 2006 Bachelor’s Degree from Mumbai University, India in 1998 CAREER MILESTONES

Elitser Services (IFFCO) Dubai IT July 2022 till date EXPO2020 (Raqmiyat) Dubai Security IT September 2021 – April 2022 STAR Asianet Middle East- Disney Dubai Senior IT June 2007 - September 2020 TATA-AIG (CMS Computers Ltd) INDIA System Administrator March 2004 - April 2007 Autoware Source INDIA Sr. Engineer October2002 - March 2004 Benchmark Solution INDIA System Administrator January 2001 - October 2002 Silicon Systems INDIA Customer Service April 1993 - December 1999 DETAILED CAREER HISTORY

Elitser Service (IFFCO) Dubai IT July 2022 till date

• Reporting directly to IFFCO IT Manager

• Handling day to day task checking meeting rooms, Windows imaging, Server OU, email, teams, One drive.

• Interacting with clients for problem related with systems.

• Working with imaging, Cloning and SCCM windows patching with Server Active directory creation of user, Object and OU.

• Handling Outlook, coordinating for 0365 activation for users. Expo2020 Dubai Dubai Security IT September 2021

• Reporting directly to Line Manager as a point of contact for all IT Security related to Accreditation Passes

• Handling all approval email from client, and giving access to same.

• Giving rights privileges and handling on ground for ABS code from Siemens card reader.

• Maintain Log for VAM system (Vehicle Access Management)

• Reply on emails and manage engine with their request in ticketing.

• Monitor the IT Service Desk ticket queues to ensure adequate coverage Hussain Ali Mirza

Senior IT Support Professional

Solution focused Senior IT Support Professional with expertise in providing comprehensive technical support.

Mobile No:- +971********* E-Mail:- adszae@r.postjobfree.com Location: Dubai, UAE LinkedIn: https://www.linkedin.com/in/hussain-mirza-3213a119/

• Review daily, weekly, and monthly reports for the IT Service Desk to ensure that all service level initiatives are being met

• Working with team for 24/7 support.

STAR Asianet Middle East FZ LLC –

The Walt Disney Company, Dubai, UAE Senior IT June 2007 - September 2020 Key Responsibilities

Technical Functions:

• Reported directly to Business Head and perform as the point of contact for all IT related issues.

• Perform variety of system administration duties includes database, application, server, and other peripherals.

• Responding on a timely manner to service issue and requests through tickets, ensuring minimal escalations.

• Providing technical support across the organization during out of office hours over phone or remote sessions.

• Research, evaluate and recommend system technologies to support business requirement.

• Evaluate, test, and deploy all software and hardware upgrades to the server Infrastructure.

• Tickets been resolved through IT Service desk (Manage Engine)

• Perform regular and on-demand system backups and recoveries, windows patches, configuring applications. Business and Control Functions:

• Providing input for IT Capex budgeting and managing the Capex Budget

• Interact with vendors for procurement & maintenance of all IT infrastructures.

• Business Continuity & Disaster Recovery Management (BCP & DRP)

• Design and monitor IT policies and procedures in consultations with management.

• Research, evaluate and recommend system technologies to support business requirement. Key Achievements:

• Successfully completed setting up of IT and Infrastructure for FOX international channels Abu Dhabi (twofour54).

• Handled regional offices of DISNEY - FOX – Cairo, FOX – Dubai & NGC channel – Abu Dhabi, with remote software.

• Successfully completed the merging of new business acquisition- Asianet Television channels and radio station. TATA-AIG (CMS Computers Ltd) – INDIA System Administrator March 2004 – April - 2007

• Installing, Configuring and Administering Windows 2000 and 2003 Environment.

• Implementation of Active Directory for the organization and installation of DHCP Server.

• Responsible for maintenance of complete LAN, WAN environment.

• Installation and Troubleshooting of SUN Systems servers.

• Installation of Software Olas, PMCL with a client of IBM AS/400, & OWA

• Configuration and troubleshooting of Remote Access Service through VPN.

• Video conferencing & Conferencing calling with other sites of TATA-AIG.

• Maintain a track record of all call logging in TRACK-IT Software and performed as a key player in IT team.

• Provide on Call support to 300 + remote and onsite user and responsible for IT supports to sites. Autoware Source, Mumbai, India Sr. Engineer October 2002 to March 2004

• Handling team of fourteen Engineers, deputed at Reliance Industries.

• Handling client queries, Installation and Assembling of Server and desktops.

• Troubleshooting related to hardware, software, and networking.

• Handling Annual Maintained Contracts of clients, track records of stocks quotes, and replacement of parts. Benchmark Solutions, Mumbai, India System Administrator January 2001 to October 2002.

• Administering the working of 65 systems in complete Windows & NT environment.

• Daily backup of data and restore when needed.

• Trouble shooting Related Hardware, Software and Networking Problem Silicon Systems (BOM) Pvt. Ltd. India Manager Customer Service April 1993 to December 1999

• Joined as a trainee for hardware and marketing, handling all hardware queries.

• Handling all type of Installations, upgradations and setting up of internet through proxy servers. PERSONAL DETAILS

Nationality : Indian

Date of Birth : 02nd February 1976,

Languages Known : English and Hindi

Address : 406, Al Showaib building, Al Nadha 2, Dubai. REFERENCES

Syed Moazam

IT Manager

Expo 2020

Dubai, U.A.E

Email:adszae@r.postjobfree.com

Mobile No: +971-**-***-****

Atish Pahade

Senior Finance Manager

Star India Pvt. Ltd

Mumbai, India

Email: adszae@r.postjobfree.com

Mobile No: +91-879**-*****

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