Center Representative Customer Service
Resume:
Deja Woolridge
Jacksonville, NC *****
adsz9m@r.postjobfree.com
Objective; seeking a position for a customer service representative
Call Center Representative
Instant Teams - Remote
August 2021 to Present
• Contact over three hundred potential costumers per day to get a better understanding of there insurance needs.
• Exceeds weekly KPI goals.
• Transferring costumers to the sales agent
• Explaining to customers different insurance polices we offer.
• Works hand in hand with sales angent to insure they have all necessary information to exceed customers exception.
Office Assistant
Ambry Genetics - Aliso Viejo, CA
September 2020 to February 2021
• Greeted and checked in staff as well as all visitors
• Printed documents for employees
• Uploaded files remotely for the clinical lab
• Sent out routine email's for the company
• Scheduled employees appointments for people they had coming into the building regularly. Supplier Support Specialist
Transcepta, LLC - Aliso Viejo, CA
March 2020 to July 2020
• Created business accounts for suppliers and buyers
• Utilized sales force for data entry and account management purposes
• Organized and inputted vendor numbers into CRM systems
• Generated leads and created accounts in Salesforce
• Managed and routed emails
• Assisted team lead with side projects
Lead Generator
Metagenics - Aliso Viejo, CA
September 2018 to September 2019
• Performed outbound calls to different states for sales representatives making sure to update doctors accounts with the correct information
• Documented and file for sales department
• Communicated with physicians and doctors on a daily basis Cashier and Customer Service
Buffalo Wild Wings - Lake Forest, CA
August 2017 to July 2018
• Greeted all customers and assist guest regarding food and beverage menu items
• Stocked inventory and handled money transactions with confidence and accuracy
• Provided excellent customer service
• Followed outlet policies, producers and service standards Education
High school diploma
Laguna Hills High School - Laguna Hills, CA
August 2013 to June 2016
Skills
• Outbound Sales
• Cold Calling
• Salesforce (2 years)
• Outlook (2 years)
• Skills: Child Care, CPR, Sales, Customer Service and strong Leadership
• CRM Software
• Customer Service
• QuickBooks (Less than 1 year)
• Microsoft Word (3 years)
• Invoices (Less than 1 year)
Contact this candidate