Customer Service Assistant Store
Resume:
Chad Benoit
North Haven, CT, *****, US
***********@******.***
Work Experience
**/**/**** - **/**/2022
The Home Depot Inc, Assistant Store Manager
(Management)
Ran the day to day operations of the store
Drive the profitability of the store and manage day to day operations of the store
Worked with Employees and vendors to ensure stock was correct and that schedules for employees were maintained Worked with Upset customers to correct concerns
Watched the P&L and found ways to cut costs from the operational budget
Implementing new processes and programs during Covid to ensure the safety of our employees, and to better service our customers
12/01/2011 - 09/01/2018
Lowe's Companies, Inc., Assistant Store Manager
(Management)
Analyze and organize office operations and procedures Provide exceptional customer service, while achieving sales and margin goals, through effective management of all Sales Specialists
Motivate and retain existing talent through effective management of human resources issues in the store
environment
Approve and process new hires, including background and drug testing
Ensure that rigorous standards for customer service, merchandising, operational safety and security
Communicate and apply Lowe's standards, policies,
management practices
Assume responsibility for all store functions, activities and employees
Assisting in the preparation of accounts
Ensure overall operational integrity of the store, with oversight of vital functional areas including but not limited to the Cash Office, Customer Service & Return Desk, Shipping
Achieve sales margin goals, while managing expenses within predetermined budget criteria
02/01/2009 - 12/01/2011
CVS Health Corporation, Store Manager (Management) Help support and manage other analysts in the department Execute the display and signing of weekly, major promotional and seasonal merchandise
Prepare weekly work schedules based on store's budgeted hours
Recommend wage rate and promotion of hourly non-exempt employees
Execute the display and maintenance of off-shelf merchandise Select, hire, train, develop, evaluate and terminate hourly non- exempt employees
Exploring opportunities to add value to job accomplishments Prepare the store for a physical inventory
Maintain the stability and reputation of the store by complying with legal requirements
Coaching, counseling, and disciplining employees
Coach and execute counseling discussions with store employees
Participate in development and leadership training to prepare for potential field management or executive roles
Securing door keys, alarm codes, and safe combinations Maintain a work place free from discrimination and harassment Managing the coordination of budget creation for upcoming years linking in mySchedule demand
Drive store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
06/01/2007 - 12/01/2007
US Installations group, Services director
07/01/1992 - 06/01/2007
The Home Depot Inc, Assistant Store Manager
(Management)
Ran the day to day operations of the store
Drive the profitability of the store and manage day to day operations of the store
Worked with Employees and vendors to ensure stock was correct and that schedules for employees were maintained Worked with Upset customers to correct concerns
Watched the P&L and found ways to cut costs from the operational budget
Education
1989
Eli Whitney Technical High School, High School in General Studies
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