Arshad Patel
Cedar Rapids, IA *****
********@***.***
Customer Service Manager and accomplished Engineering Manager seeking to further career. A total of thirty years of experience in the fields of:
- Production and Maintenance Management
- Factory Management and Administration
- Quality Assurance Management
- Environmental, Health and Safety Management
- Food Service
ELIGIBILITY
Permanent Resident
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Advisor
Best Buy - Cedar Rapids, IA
November 2018 to Present
Assembly Technician
Whirlpool - Amana, IA
January 2016 to October 2018
Quality Assurance Technician in Meat Packing Plant American Foods Group - Cincinnati, OH
March 2015 to October 2015
Assistant Food Service Director in a Correctional Institution Aramark
June 2014 to March 2015
Restaurant General Manager
Affinity Management
June 2012 to June 2014
Assistant / Interim Restaurant General Manager
Restaurant Associates Inc - Cincinnati, OH
November 1998 to June 2012
Estimated food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
- Resolved customer complaints about food quality or service.
- Directed cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records.
- Monitored actions of staff and customers to ensure that health and safety standards are obeyed.
- Maintained budget and employee records, prepared payroll, and stored invoices, and monitored bookkeeping records.
- Used computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
- Checked quality of deliveries of fresh food and baked goods.
- Arranged for maintenance and repair of equipment and other services.
- Totaled receipts and balanced against sales, deposited receipts, and locked facility at end of day.
- Recruited, hired, and oversaw training for staff.
- Scheduled work hours for cashiers and kitchen staff.
- Monitored food preparation and methods.
Assistant Manager
- Assisted General Manager in overall operations of restaurant.
- Recruited and trained restaurant employees.
- Assisted in inventory control and budgeting.
- Enforced regulatory guidelines of food services industry. Environment and Safety Manager
Dadex Eternit Ltd
July 1993 to November 1998
Responsible for implementation of OSHA, WHO, Etex (Belgium), and EPA (Pakistan) regulations regarding environmental and occupational safety achieved by regular audits of the two factories (located in Karachi and Hyderabad).
- Trained engineers, supervisors and workers on environmental and occupational safety.
- Continuously monitored workplaces for possible airborne particles through PCO Microscopy.
- Regularly checked effluents and waste disposal of both factories.
- Created liaison with government agencies for preparation of National Environmental Quality Standards. Quality Assurance Manager
Dadex Eternit Ltd - Karachi
July 1991 to June 1993
Responsible for testing, inspecting and quality audits of all the products in all the different stages in both factories.
- Resolved customer complaints and co-ordinated with sales staff for onsite inspection.
- Prepared and and implemented the Quality Assurance Manual for plastic products.
- Worked with factory's ISO Cell for certification of ISO-9000. Factory Manager
Dadex Eternit Ltd - Karachi
July 1989 to June 1991
Supervised two hundred and fifty personnel including six engineers, one HR manager, eighteen senior production officers including production supervisors/production leads.
- Responsible for day to day operations of the factory.
- Supervised overall production, maintenance, inventory, storage, accounts, purchases, personnel, administration and at times sales.
- Worked with government and other agencies.
- Served as head liaison between the directors and CBA (worker union). Production Manager
Dadex Eternit Ltd - Karachi
March 1987 to June 1989
Supervised two hundred plus personnel including engineers, production supervisors, technical staff and workers.
- Managed the operations of the production area to ensure that volume, cost, and quality standards were achieved.
- Ensured physical and workforce resources were adequate to meet the production schedule.
- Managed the activities of production personnel including workflow, assembly methods, and work force utilization.
- Relied on extensive experience and judgment to plan and accomplish goals.
- Supervised installation a Polyethylene Pipe Extrusion plant in collaboration with Etex, Belgium. Production Engineer
Added Eternit Ltd - Karachi
March 1986 to March 1987
Planned and designed methods to improve production processes for fiber cement and plastic products.
- Reviewed existing processes and developed solutions to increase productivity and reduce costs.
- Ensured compliance with approved production methods and quality standards. Deputy Manager
Karachi Pipe Mills Ltd
September 1982 to March 1986
Supervised one hundred and eighty people.
- Responsible for total production and maintenance of one mild steel galvanizing plant and one M.S. sheet slitting machinery plant.
- Managed the operations of the production area to ensure that volume, cost, and quality standards were achieved.
- Ensured physical and workforce resources were adequate to meet the production schedule.
- Worked with Japanese engineers in the installation, test run and later production of fifteen hundred tons capacity M.S. pipe manufacturing plant.
Education
Bachelors of Engineering
N.E.D. University
Masters of Business Administration in Business Administration University of Manilla Philippines
Institute of Engineers
Skills
• Cooking
Certifications and Licenses
ServSafe Certification
July 2014 to July 2019
Food Safety Manager
September 2013 to September 2018