Center Representative Customer Service
Resume:
Rocio Ceja
Perris,CA *****
***********@*****.***
PROFILE
Customer-centric, bilingual (English-Spanish) call center representative.
● Call center operations
● Inbound & outbound call handling
● Customer service excellence
● Order processing
● Telephone sales and customer support
EXPERIENCE
IDIQ Current
- Reviewd and analzed customer accounts for additional service; initiated customer accounts, activated accounts for service and modified accounts.
- Serviced in a fast paced structures call center delivering extraordinary customer care by responding to customer accounts.
- Assigned to handle customer cases in both English and Spanish Starcrest Products of California 2021-2022
- Energetic Customer service representative with experience in resolving complex customer inquiries.
- Answering inbound calls and assisting customers with their needs. For example, I would take customers orders, provide customers with order status updates.
- Enter mail in orders into the system
- Assist customers who received a call back regarding their orders.
- Facilitated over 20+ calls an hr
- Maintained an organized, clean professional workspace
- Provided excellent customer service with a helpful and friendly attitude. Mothers Nutritonal Center 2017-2020
- Warmly welcomed customers into the store, provided excellent customer service
- Helped customers with their wic benefits
- Delegated team members tasks for their shift
- Placed orders for the store, entered invoices into the system, counted inventory weekly, make schedule for the following week.
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