Customer Support Systems Architect

Stephen C. Lewis

Madison, NJ – ***** – 908-***-**** – ********@*****.** – LinkedIn.com/in/steve-lewis-4bb5383 Director, Software Development

Software Engineering - Networking – Technical Project Management Global Team Management

Project Portfolio

Management

Agile Methodology

Product Architecture

Network Architecture

New Product Introduction

Incident Response

Highly Technical and

Hands On

Innovative global technical leader with direct experience managing complex research and development projects that drive high-impact decision making. Skilled team leader adept in risk analysis, strategic planning, and customer engagement that fosters a culture of success.

Masterful in effectively managing resources and technology to ensure on-time delivery of complex products based on comprehensive knowledge of architecture.

Proficient systems architect that leads by example to ensure quality outcomes of high-performing teams.

PROFESSIONAL EXPERIENCE

INTEL JULY 2021 - PRESENT

Account Executive

As an account Executive at Intel, I provide assistance and guidance to the ecosystem of 3rd-party suppliers and vendors who build who build Intel-based solutions

CACI MAY 2019 – JUNE 2021

Senior Manager, Cyber Security

Supervise a team of individuals in cyber security domains including optical networks, routing and wireless networks. Significant focus on telecom products within the industry.

● Project Management: Managed multiple large projects, with optical networking and wireless equipment, which were all successful to date

● People Management: Managed and trained a team relating to telecom equipment as well as vulnerability analysis on various products. Utilized my prior skills in management and in telecom products to help my team be a leading team in the company CIENA Jan 2018 - Mar 2019

Director, Product Management

Supervise all aspects of optical network product line from managing customer expectations and prioritizing product release features to resolving customer-facing issues in a timely manner. Key contributor to product pricing and margin decisions through active participation in creation of customer bids. Ensure ultimate success of projects by serving as an intermediary between development and customer management teams. Facilitate customer-facing product release presentations to drive product adoption and best practice operation.

● Product Release Management: Directed the successful completion of multiple product releases to ensure seamless integration into networks of global customers.

● Relationship Management: Facilitated workshops to align customer expectations with R&D for new products.

Stephen C. Lewis

Page 2 • Career Progression (Cont.)

NOKIA (ALCATEL-LUCENT) 2013-2018

Senior Director, Mobile Networks – Customer Support & Technology Introduction Managed internationally distributed technology introduction team by coordinating efforts of customer support and product introduction teams to achieve general availability for all wireless customers. Strategically allocated budget and headcount to optimize team performance. Expanded scope of role through three positions across two merging companies in six years.

● Mobile Networks Senior Director, Customer Support & Technology Introduction (2015 to 2018): Supported global wireless network providers by achieving general availability of extensive product range for customers through new product introduction cycle. Introduced new wireless products and LTE releases to largest wireless customers.

Supervised strategic planning for NPI field testing and tuning performance on the wireless network to achieve GA quality in the field for carrier grade LTE customers.

Directed lab operations for testing LTE performance scenarios using an underlying team of experts to solve extremely complex problems to optimize performance through KPI monitoring, parameter tuning and R&D.

Resolved field issues for all wireless products including Core, RAN, and Network Management.

● Release Management Senior Director, Wireless LTE (2013 to 2015): Orchestrated largest release of LTE in the company incorporating significant feature content and coordinating and managing cross-functional team efforts.

United director-level release leaders around single vision by setting mission-critical objectives for multi-national team. This included tracking and decision making for all programs and features in the release.

Ran executive level meetings for overall release guidance and decisions with our VPs and the President of the Wireless division.

Ensured release deliverables adhered to customer requirements through effective communication as intermediary between product management, sales leaders and customers.

Engaged in strategic planning and problem solving with research and development and program teams to ensure quality production of competitive products.

Completed 100% of release GA milestones with quality delivery for the largest LTE product release by coordinating efforts of 2K engineers through their managers, and program/project managers.

Introduced new methods for tracking features via automated scripts to have a better view of issues and risk.

Facilitated a focus on capacity and carrier aggregation (the riskiest technical areas) to best meet GA dates.

Empowered team to meet strict timeline by using detailed tracking and excellent decision making.

● WDM R&D Senior Director (2011 to 2013): Supervised daily activities of the multi-national terrestrial optics DWDM team tasked with delivering innovative optical networking products.

Implemented Agile and Scrum processes to enhance timeliness of releases and guarantee product quality.

Invented some of the world’s fastest optical chipsets to drive best in class 100G interface density.

Orchestrated 300% increase in revenue growth by improving margin on the core DWDM product.

Organized defect analysis to achieve quality improvements that removed 50% of customer found SW defects.

Delivered 100G transport interface for lead WDM product that won Asia Pacific Optical Vendor of the Year.

Achieved high scores in research for DWDM coherent 40G and 100G technology, earning Optical Equipment Vendor leadership recognition.

Stephen C. Lewis

Page 2 • Career Progression (Cont.)

EDUCATION AND CERTIFICATIONS

DALHOUSIE UNIVERSITY, Halifax

Bachelor of Science (BSc Honors), Computing Science Patents

W02015132090 Crossbar for a WDM Network

6,965,712 Low cost amplification in DWDM networks

7,787,460 System and method for switching packet traffic over an optical transport network 8,107,476 System and method for switching packet traffic over an optical transport network 7,885,186 System and method of adaptively managing bandwidth on optical links shared by multiple-services using virtual concatenation and link capacity adjustment schemes 7,522,846 Transmission power optimization apparatus and method Professional Development

Alcatel-Lucent Top Talent (top 3%) Leadership Program Nortel Top Talent List (top 3%)

Completed Alcatel-Lucent Top Talent Leadership Training Program (like Executive MBA) Technical Proficiencies

SW, HW, Test, FPGA, ASIC, Optical Component, Systems, Packet/Time/Cell Switching Hobbies

Non-Profit Board of directors for Condo Building, Guitar playing, Android Application SW Development, Technology Invention, Theatre/Performing Arts, Woodworking/Construction, Classic cars and Motorcycles, Travel and Exploration, Former Rugby Player, Running, Recreational Billiards

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