Customer Service Media Manager

GIAN NA DAVIS Tempe, AZ 707-***-**** *******.******@*****.***

WORK EXPERIENCE:

M CULINARY CONCEPTS, Phoenix, AZ

Server/Bartender October 2019 - Present

e¢ Warmly greeted customers and handled payments via a POS system

e Served beer, wine, spirits, non-alcoholic drinks, and custom cocktails to 150+ guests per night

during a variety of events

¢ Collaborate with team to maintain smooth operation and high standards of customer service

during high volume rush

Bohemian Grove, Monte Rio, CA

Server July 2022 - August 2022

¢ provided world-class service to the members of the Bohemian Club during breakfast, lunch,

and dinner service

e Served menu in different service styles; a la carte, bistro style, and banquet style

e Served over 1,500 members during dinner service alongside a team of servers while

accommodating special requests

Bevvy, Scottsdale, AZ

Hostess April, 2021 - October, 2021

e Handled 25+ daily inbound calls while communicating promotions and accommodating dietary

restrictions

¢ Upkeep a clean environment for all customers and patrons to ensure quality assurance of

procedures and policies

« Managed guest list, handling check-in at the entrance, while selling nighttime reservations.

KR Catering, Healdsburg, CA

Lead Server September, 2017 - August, 2019

¢ Coordinated and worked closely with the Banquet Managers to ensure quality levels are being

met

e Sets up the front line with the necessary equipment, plateware, and smallwares to serve all

food products efficiently.

EDUCATION:

Arizona State University - Phoenix, AZ

Bachelor of Science - Nutrition ( Dietetics)

Expected Graduation May 2023

LEADERSHIP & ACTIVITIES:

e Vice President & Social Media Manager of the ASU Cultivate Downtown Garden Club

e Member of the ASU Best Buddies organization

e Volunteer at The Salvation Army in Tempe

CERTIFICATIONS:

¢ Food handler Card

e RBS Certification

¢ Title 4 Certification

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