Customer Service Data Entry
Resume:
BEVERLY T. BAUTISTA
Glendale, CA 91206
Phone: 818-***-****
Email: ****************@*****.***
Summary of Qualification:
Experience Surgical Technologies/OB Technologies with a unique combination of field sales, customer service, performs a variety of patients care and clerical duties to assist and support the organization and function of labor and delivery and related departments: Allied Health experienced in maintain critical thinking skills who works closely with surgeons with cesarean section, anesthesiologist, registered nurses and other surgical personnel delivering patient care and assuming appropriate responsibilities before during and after deliveries. Proven ability to constantly improve upon a problem - solving skill that is able to work quickly and accurate, with a commitment to detail. Job Objective:
• OB TECHNICIAN/ Surgical Tech
12years
Sterile Processing 1 year
• SALES/ON-SITE TECHNICIAN, 4 years experience
• SALES TELEMARKETER, 4 years experience • SALES RETAIL STORE/ CUSTOMER SERVICE, 3 years experience
Experiences:
ATC- HEALTHCARE
Surgical Technologist
HARBOR-UCLA
current with Travel agency
AYA HEALTHCARE TRAVEL
OB Tech
University of New Mexico Hospital
365 HEALTHCARE
OB Tech
Emmenette Queen of the hospital
Huntington Hospital Pasadena
Job Title: OB Technician
Employer: Hollywood Presbyterian Medical Center Dates: 09/2017- 08/21 Duties: Prepare OR ready for surgery, set-up operating room (back table and mayo table) using the aseptic technique, scrubbed for C-Section. Prepare LDR ready for normal deliveries. Care of instruments to dirty utility room rinse and soak. Perform communication duties on the Labor and delivery unit.
Job Title: OB Technician
Employer:
Dignity Health Glendale Memorial Hospital and Health Center Dates: 07/16 - 09/17
Duties:
Set - up operating room (back table and mayo table) using the aseptic technique, scrubbed for C- Section. Prepare LDR ready for normal deliveries. Care of instruments to dirty utility room rinse and soak. Care of the specimen for the Lab: placenta, fallopian tubes. If secretary is not present perform clerical and reception duties, sending message use of Meditech to admitting the information of for coming in patients, admitted patients and delivered baby time, gender, doctor. Attend nursing station and perform clerical and reception duties. Requisition and maintain supplies.
Job Title: OB Technician
Employer: Henry Mayo Newhall Hospital
Dates: 09/2012- 2016
Duties:
Attend nursing station and perform clerical and reception duties, obtains information of coming in patient to be completed for admission using computer in Meditech. Bringing patient to LDR for clothing ready for delivery, obtain urine for urine dip or clean catch. Prepare patient chart, prepare LDR ready for normal deliveries, obtain baby's delivered time, gender and doctor to use computer Meditech. Prepare OR ready for surgery,
set-up operating room (back table and mayo table) using the aseptic technique, scrubbed for C- Section. Perform top duty stocking LDR's rooms and O.R.'s rooms . Care of the specimen for the Lab: placenta, fallopian tubes. Emtala log, discharge patient using computer Meditech. Perform Ward Secretary when assigned to Women's Unit. Job Title: OB Technician
Employer : Cross Country Per Diem, (Registry,
Traveler) Glendale, Ca
(Assigned to work as at Olive View- UCLA Medical Center) Dates: May 2012- Dec. 2012 (resigned as 2nd job) Job Title: Central Processing/ Surgical
Instruments Technician
Duties:
Assigned to work in sterile processing areas with responsibilities of cleaning, assembling, wrapping and sterilization of instrumentation. Included in these functions are daily monitoring and recording conditions of the sterilization process. Cleans and inspects all instruments, containers and equipment according to the manufacturers specifications to ensure patient and employee protection. Accurately assembles all instrument sets and specialty items in a timely manner needed for surgical cases according to the Instrument Accountability Policy. Prioritizes and organizes the instrument process according to the daily schedule to accomplish duties within assigned time frame. Employer:
WESTWAYS STAFFING SERVICES (Registry, Traveler) (Assigned to work as a Registry at St. Jude Medical Center, Anaheim Regional Medical Center, Fountain Valley Regional Medical Center and
3 months contract at St. John's Regional Medical Center as an OB Technician).
Dates: 10/2010 to 09/2012
Duties:
The same duties performed at Pacific Alliance Medical Center and L.A. Metropolitan Medical Center.
In addition, when assigned at St. John's Regional medical center I was trained to use computer to perform order management entry using QUADRAMED, after Normal Delivery input the order for newborn information for admission, Name, time of birth, blood type, delivering Doctor, Pediatricians doctor and room number before transferring to postpartum. Job Title: OB Technician
Employer: Pacific Alliance Medical Center, Los Angeles, CA Dates: 06/2008 to 08/2008
Duties:
Scrubs for C-Section and if possible present for normal deliveries, help bring the newborn to nursery department, scale weight and length. Perform top duty stocking LDR's rooms and O.R.'s rooms . Provides safe, competent surgical instrumentation compliance with the Standards of Care and the Standards of Practice. Set-up operating room (back table and mayo table) using the aseptic technique. Care of instruments to dirty utility room rinse and soak . Perform Unit clerk daily task if assigned and communication duties on the Labor & Delivery unit. Job Title: OB Technician
Employer: L.A. Metropolitan Medical Center, Los Angeles, CA Dates: 06/2004to 06/2008
Duties:
Prepare O.R. Ready for surgery, set-up
possible present for normal deliveries. Provides safe, competent surgical instrumentation compliance with the Standards of Care and the Standards of Practice. Set-up operating room (back table and mayo table) using the aseptic technique. Care of instruments to dirty utility room rinse, clean and wrapped. Perform Unit clerk daily task and communication duties on the Labor & Delivery unit. Job Title: On-Site Technician
Employer:
SterilMed Inc., Maple Grove, MN. Dates: 05/2004 to 05/2008 Duties:
On-Site Technologist for Los Angeles California territory and surrounding areas. A Minnesota based nationally company, in where I was sent for training when got hired to educate in responsibilities for job duties: Customer support, computer skill in MS Office, to travel between assigned hospitals sites for responsibility to follow through of the reprocessing / repair program, agreed upon by the client and SterilMed. Organized problem solving skills worked independently and manage time efficiently. Preparation In- Service, educates and informs doctors, nurses, and appropriate staff personnel on helping to generate significant cost savings for medical facilities and diverting hundreds of tons of biomedical waste from landfills each year. Job Title: OB Technician
Employer: Pacific Alliance Medical Center,
Los Angeles, CA
Dates: 03/2004 to 05/2004
Duties:
When employed L&D Department does not have O.R. yet, helping patient care under RN supervision, helping on vaginal deliveries, perform secretarial duties. Keeping department organized
Employer:
Teletech Inc., North Hollywood, Ca
Dates:09/99 to 01/2002
Duties: Customer Service/Telemarketing; contracted company by AT&T Job Title: Telemarketer
Employer: Asian American Association (AAA
Sprint), Rosemead Ca.
Dates: 09/97 to 1999
Duties: National telemarketing for the people calling and to sign up for long distance and internation services.
Duties:
and Nextel communication services. Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Computer skills ability for various data entry. Appropriate appearance business outfit.
Job Title: SALES RETAIL STORE/CUSTOMER SERVICE Employer:Macys, Robinsons May, Rite-Aid
Dates: 09/95 to 09/97
Duties:
what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Help customers try on or fit merchandise. Inventory stock and requisition new stock. Prepare merchandise for purchase.
Job Title: Quality Control Supervisor Employers: Sumida Electric Inc., Philippines Dates: 06/90-03/95 (March'95 Live to U.SA. ) Duties:
Supervising, ensure quality
product producing electronic devices.
Skills: Completed scrub tech program and current BLS. Experienced in computer, internet, order entry and word processing and proficient in medical terminology. Familiar with the different surgical equipment and its function.
Education: Surgical Technologist, Concorde College N. Hollywood, CA Years.01/02- 02/04
Vocational Nurse, Concorde College N. Hollywood, CA Year 01/2010-03/2010 withdrawn, passed VN101 & VN
Live to U.S.A., 03/95
High School Diploma, Philippines (live to U.S.A. 03/1995) CA Drivers License Class: C (passenger car)
Additional Comments: Excellent organization, interpersonal skills, bilingual in English/Tagalog, motivated team player, self- starter who achieves more than is required. Strong sense of responsibility. References: upon request.
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