Trainer Amazon Fullfilment

Brooke Flask

Houston, TX ******.*******@*****.***

EDUCATION

Master’s Degree, Education

University of Missouri-Columbia May 2013

EXPERIENCE

Amazon Fulfillment Center October 2021 – Present

Learning Ambassador

Answering questions, explaining rules and policies, and providing guidance to newly hired associates in relation to their path.

Performed daily audits on new hires to check their process and communicate potential areas of improvement by being motivating yet resourceful.

Developed skills from multiple different processes of the AR fulfillment center such as Sort, Pack, Ship Dock, ICQA, and Stow.

Worked alongside Learning Trainers as well as AFE PA’s and AM’s by identifying potential barriers of new and existing associates in both paths of Sort and Pack.

Lowe’s Companies March 2020 – May 2021

Flooring Specialist

Served as an expert by explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale.

Provided exceptional consultative services to customers and confirmed all needs were met

Guided and mentored fellow associates by example and meeting/transcending high service standards.

Home Depot January 2018 – March 2020

Flooring Specialist

Used active listening skills with customers but also being persuasive and skilled in negotiations when speaking to customers.

Displayed a skill of social perception by understanding the needs of customers and responding appropriately.

Blinds.com/ Global Custom Commerce January 2014 – December 2014

Sales Representative

Provided fast, friendly service by actively seeking out customers to assess their needs and aid

Emphasized department and product knowledge, providing information on product features and knowing related items to sell.

Maintained the in-stock condition of assigned areas and ensure area cleanliness

Houston ISD August 2014 – December 2017

Consultant

Provided aid by training faculty and advising administrators and board members on turnaround initiatives.

Provided counseling and intervention services to parents and families who are searching for the most effective educational program.

Advised educators, parents, and schools on teaching styles and educational strategies that can improve students’ learning.

Analyzed personality, inclinations, potential, and skills to provide the best goals and ensured lucrative prospects.

SKILLS

Operations Management

Planograms

Coaching

Sales

Retail

Time Management

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