Customer Service Project Manager

KADIAN L. PEEPLES, BSW

OBJECTIVE

Kadina Peeples is a college graduate that holds a bachelor’s degree with a background in social work and customer service. She has experience in working alongside mental health professionals addressing those experiencing a crisis. She is proficient in Microsoft Office Suite with an excellent sense of attention to detail.

EXPERIENCE

Redaction Project Manager- Hire Counsel

West Palm Beach, FL

10/2020-02/2021

Supervised and managed a project with 25-50 individuals

Review medical records

Redact Personally Identifiable Information (PII) and Private Personal Information (PPI)

Communicate with company to get missing information for documents.

03/2012-11/2021

Mental Health Technician- JFK Medical Center

Actively handle a caseload of 20-25

Successfully perform discharge planning

Facilitate face to face/over the phone family therapy

Create treatment plans

Advance knowledge of billing and coding

Ability to communicate with medical team

12/2009-05/2010

Child Protective Investigator Intern: Department of Children & Family

Successfully performed home visitations.

Successfully found placement for a child or family.

Attended court hearing with assigned families.

Assisted child forensic photographers.

Attended intensive training on HIPPA Law and code of ethic.

MOTIVATIONAL INTERVIEWING

MORAL RECONATON THERAPY

DSM-5 TRAINING

MENTAL HEALTH AID

COMMUNICATION

Presented presentation Moral Recognition Therapy to a group of 15. Presented to WPB Probation Officers on Reentry Services.

Motivational Interview Trainer

EDUCATION

Barry University

Bachelor of Social Work/ Minor in Sociology: West Palm Beach, FL

05/2012

Palm Beach State College:

Associate of Arts: 05/2010 West Palm Beach

Inlet High School: High School Diploma: 05/2008

KEY SKILLS

PROJECT MANAGEMENT/LEADERSHIP SKILLS

TEAM PLAYER

TIME MANAGEMENT

CUSTOMER SERVICE SKILLS

MARKETING

PROFICIENT IN BILLING AND CODING

PROFICIENT IN DATA RESEARCH AND REDACTION

AWARDS/CERTIFCATES

LEVEL OF SERVICE INVENTORY-REVISED (LSI-R)

THINKING FOR A CHANGE (T4C)

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