Data Entry Operator
Resume:
Keyoka S. Lane
Baton Rouge, LA *0810
************@*****.***
Career Objective:
To obtain a position with a growing company in need of an aggressive, dependable hard worker who is willing to utilize the knowledge, skills and experience obtained through my work history to contribute to company growth.
Education:
January 1996 to May 1997 Domestic Health Care Institution (D.H.C.I), Baton Rouge, LA
Major Course Study: Medical based courses including, phlebotomy, electrocardiogram techniques, and medical administration assistant.
August 1993 to May 1995 Southern University, Baton Rouge, LA
Major Course Study: Nursing
August 1988 to May 1993 Eleanor Mc Main Magnet, New Orleans, LA
Major Course Study: High School Diploma acquired
Top 20% of 250 graduates; cumulative GPA 3.6
Employment History:
July 2001 to Present Psychiatry Associates of Baton Rouge, LLC
Assistant Office Manager/Billing Coordinator promoted to
Office Manager in 2019
Oversees patient reception operations from check in to check out.
Interviews new employees.
Appointment scheduling and rescheduling for in person visits and Telehealth visits.
Obtains medical and outpatient mental health benefits for all patients from various insurance companies.
Appropriately documents patient insurance benefits.
Obtains medication prior authorizations.
Data entry of all patient demographic information.
Data entry of daily charges and payments from patients and insurance companies.
Sends out all medical records with a HIPPA compliant release.
Completes doctor call backs to patients with doctor instructions.
Faxes refill requests to the pharmacy.
Files all medical dictation in appropriate place in patient chart and scans documents into Electronic Health Records program.
April 1998 to July 2001 Our Lady of the Lake Family Center, Baton Rouge, LA
Office Manager/Intake Coordinator (left in 2001 with doctors from this office to go into Private, Practice Psychiatry Associates of Baton Rouge).
Supervised, counseled, and trained all clerical personnel.
Monitored compliance with policies and procedures of the front office by clerical personnel and addressed deficiencies as needed.
Worked insurance denials and audit reports to improve data integrity in the computer system and replied promptly to requests from collection staff.
Handled patient complaints, problem solved and responded to complaints as needed from external and internal parties.
Coordinated meetings, tasks forces, etc. as requested.
Managed Intake Dept, assuring all New Patients had the proper precertification for visits.
April 1996 to April 2000 Tele-Sec Answering Service, Baton Rouge, LA
Telephone Operator
Answered multi line switchboard, taking messages and relaying messages for over 900+ businesses and doctor exchanges in the Baton Rouge area.
January 1996-April 1996 Internal Revenue Service, Baton Rouge, LA
Data Entry Operator
Correctly entered state tax forms into a networked computer system.
References:
Shelly Martinez, RN
Administrative Director
Baton Rouge General
Deborah Standifer, LCSW
Donna Edwards, Business Manager
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