Supervisor Control Administrative Manager

GINA PICINIC 551-***-**** I CLIFFSIDE PARK, NJ **010 I ************@***.***

PROFILE

To obtain a position in a secure place by utilizing my diverse experience, skills and education to build

a long-term career by offering quality work with future advancement as earned.

EXPERIENCE

BRANCH MANAGER, WELLS FARGO BANK N.A. 2010-PRESENT

Administrative Manager over entire operation of branch office

Provide exceptional Customer service, Operations, and Financial Service Management experience within a high

volume, fast pace and constantly changing environment all the while complying with proper policies and

procedures, mitigating risk to the company, employees and customers.

Manage employee career development, performance management, coaching, hiring/promotions, and salary recommendations

Conduct coaching and observations with employees and provide feedback when applicable

Leading, managing and developing a team of direct and indirect reports with low to moderate

complexity and risk in retail banking branch

Actively engage in professional networking groups and events to develop relationships with new business prospects and centers of influence

Maintain a positive presence and image of Wells Fargo Bank in the local community

Assigning, completing and reviewing monthly Control tasks

Making decisions and resolving issues regarding customer and team experience, risks, and growth of the retail

banking team to meet business objectives

Manage staff schedules to provide adequate coverage for peak hours

Orienting and mentoring new hires

Maintain inventory levels to ensure they were adequately supplied with all necessary materials

Examine workflow procedures, client flow and transactions

Operational and sales supervisor control over all tellers

OTHER RELEVANT EXPERIENCE AS BANKER & TELLER

Follow daily complex reconciliation procedures to securely and accurately balance ATM and Cash Vaults

Uncover and tailor client needs and provided exceptional service leading to higher client satisfaction and retention

Conduct referrals when appropriate to provide tailored solutions to the clients

Filing customer and other legal tender

Opening and closing procedures

Conducting outbound calling to promote and sell bank’s products and services

Maintain a balanced cash drawer daily

Process customer transactions such as deposits, withdrawals and check cashing

Meet assigned goals as well as expand client relations

PROFESSIONAL SINGER, MELODIJE ISTRE I KVARNERA 2001-PRESENT

Perform various repertoire & compete against A-list performers

Attend Radio, Media and Newspaper Interviews

Build a strong Fan base

SPECIALIZED SKILLS

• MS OFFICE {ACCESS, EXCEL, POWERPOINT & WORD} WINDOWS XP

• FLUENT IN CROATIAN, SOME ITALIAN & SPANISH.

EDUCATION

Bachelor of arts in English & Minor in Music Performance, NJCU May 2014

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