Support Representative Student Intern

Kecia Handy

Cosmetologist - Deadz-N-Headz

Baltimore, MD 21215

*********@*****.***

+1-443-***-****

I am currently seeking a position working as a customer care representative in the customer service industry.

Work Experience

Cosmetologist

Deadz-N-Headz

November 2017 to Present

Providing customers with beauty services, such as shampooing, cutting, coloring, styling hair, and scalp treatments

•Building and maintaining good customer relationships

•Consulting with clients to confirm service needed.

•Promoting a positive work environment.

Customer Support Representative

PayPal

December 2014 to October 2017

• In my role I respond to customer inbound inquiries by phone and email in a call center environment

• Research customer inquiries using the appropriate technology

• Achieved quantitative and qualitative goals

• A high degree of flexibility, team spirit and independence Office Assistant

Baltimore City Public School Board of Education

August 2010 to June 2011

• Complete all administrative responsibilities as assigned.

• Versed in all Microsoft applications: Excel, Word, Publish

• Facilitate student intern processing for all of BCPS.

• Interview and mentor incoming work based learning interns.

• Coordinate interdepartmental processing for incoming employees. Student Intern

Great kids Farm

July 2010 to November 2010

• Harvested and planted crops.

• Assisted with school tours of Great Kids Farm.

• Sold produce at the Waverly Famers Market.

• Created an uplifting and inviting environment for customers. Education

Fortis Institute Woodlawn (Cosmetology)

December 2012 to June 2014

Skills

• Hairstylist

Contact this candidate