Data Entry Customer Service

North Preston Hwy. Bruceton Mills, WV ***** 304-***-**** *******.****@*****.***

Dedicated, customer-focused with extensive knowledge of office management procedures. Knowledge in Microsoft and QuickBooks progams. Excellent customer service and time management skills with exceptional attention to detail, accuracy, and organization.

SKILLS

Data Entry

Document Scanning

Clerical Support

Handling and Sorting Mail

WORK HISTORY

11/2018 to Current Credit Card Agent

TTEC Morgantown, WV

Taking phone calls one right after another from clients with questions about their credit card. Taking payments over the phone.

Going over their credit card statement with them.

Lowering or increasing their credit limit.

Transferring them to a different department when needed.

Update their customer profile with new address and phone number.

EDUCATION

1979 High School Diploma

Central Preston High School - Kingwood, WV

AFFILIATONS

Member, Bruceton-Brandonville VFW Ladies Auxiliary Post 2523, 1984 to Current Member, Sugar Valley United Methodist Church, 2000

PERSONAL REFERENCES

Peggy Snyder - Retired

3686 Sugar Valley Road Bruceton Mills, WV 26525 304-***-****

Jennifer Kelly - Owner/Manager of Little Bear Daycare

4197 Cuzzart Road Bruceton Mills, WV 26525 304-***-****

Milinda James - Research Assistant #3 at WV

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