MAURICE JOHNSON

Reading, PA ***** 484-***-**** adsyvu@r.postjobfree.com

Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Skills

Employee scheduling

Add your skills here.

Employee performance evaluations

Recruiting and Interviewing

Negotiation

Work History

Assistant Manager 06/2010 to 11/2021

Twoton Inc. – Whitehall, PA

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Planned team-building exercises to increase employee performance and job satisfaction. Increased sales by driving operational efficiencies and building excellent customer rapport. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Monitored security and handled incidents calmly.

Shift Manager 09/2004 to 02/2007

Pizza Hut – Bethlehem, PA

Trained and mentored new employees to maximize team performance. Managed schedules, accepted time off requests and found coverage for short shifts. Kept employees operating productively and working on task to meet business and customer needs.

Worked closely with team members to schedule breaks and shifts to meet state regulations. Cooperated with coworkers to improve customer experience and manage storefront.

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Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Leader 01/1998 to 07/2004

Long John Silver's – Bethlehem, PA

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Enforced company policies and regulations with employees. Identified team weak points and implemented corrective actions to resolve concerns. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk. Driver Supervisor 05/1997 to 01/1999

Domino's Pizza – Bethlehem, PA

Coordinated with drivers to organize timely pickup and delivery. Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.

Recruited, trained and assessed Number drivers and qualifications of each as per driving laws. Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

Received and processed stock into inventory management system. Education

High School Diploma: Marketing 05/1993

Liberty High School - Bethlehem, Pennsylvania

Associate Of Science: Criminal Justice 06/1996

Northampton Community College - Bethlehem, PA

Certifications

CM - Certified Manager Certification