Nursing Assistant Customer Service
Resume:
Debbie Parrish
Shinglehouse, PA *****
***************@*****.***
Professional Summary
I have been certified in CPR, CPI, First Aid while working in my CNA jobs. I've carried all that information with me to this day. Some of the technics have changes but i do remember the basics. I love working with the elder but there are somethings that have changed that i need to change my work. I'm a very hard worker, loyal, honest and dedicated to my job.
Skills
Passenger Assistance
Traffic Law Observation
Valid Driver's License
Documentation and Recordkeeping
Customer Rapport
Driving and Transportation
Vehicle Maintenance
Customer Service
Time Management
Verbal and Written Communication
Confidentiality Understanding
Navigational Systems and GPS
Microsoft Word
Driver Relations
Referral Generation
Securing Wheelchairs
Reading Comprehension
Grocery Shopping
Inspecting Goods
Personnel Engagement
Car Parking
Education
AIU Arizona City, AZ
No Degree Business
June 1997
Port Allegany High School Port Allegany, PA
High School Diploma
Work History
May 2015 - February 2017
Health Ride Plus - Coudersport, PA
Driver
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Coordinated efficient routes to avoid delays and optimize schedules.
Planned and adjusted optimal routes based on traffic and weather conditions.
Upheld high standards of professionalism and discretion when working with high-value clients.
Checked in with dispatch service and updated with current location.
Obtained customer signatures to complete and process paperwork.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Generated consistent referrals and repeat business by providing friendly and fast service.
November 2009 - February 2013
Charles Cole Memorial Hospital - Coudersport, PA
Certified Nursing Assistant
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Facilitated personal hygiene management, feeding and ambulation.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
March 2009 - October 2009
Friendly Inn - Roulette, PA
Stocker
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Performed inventory control, such as counting and stocking merchandise.
Greeted customers and directed to requested products.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
November 2006 - May 2007
McDonald's - Coudersport, PA
Cashier
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
August 2004 - October 2006
Friendship Community Care - Clarksville, AR
Personal Support Worker
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Assisted with daily living activities, running errands and household chores.
Transported individuals to events and activities, medical appointments and shopping trips.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted patients with self-administered medications.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Determined specific needs and provided most appropriate level of services for patient well-being.
Shopped for groceries regularly in order to keep house stocked with necessities.
Helped clients manage money, pay bills and shop for groceries or personal items.
July 2003 - August 2004
Walmart - Ebensburg, PA
Cashier
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reviewed weekly sales ads and monitored price changes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
April 2001 - February 2002
Cole Care - Coudersport, PA
Cook/Caregiver
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted patients with self-administered medications.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Provided safe mobility support to help patients move around personal and public spaces.
Transported individuals to events and activities, medical appointments and shopping trips.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Documented residents' mental status, sleep and eating patterns in medical record books.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
May 1999 - January 2000
Charles Cole Memorial Hospital - Coudersport, PA
Certified Nursing Assistant
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Transported patients between rooms and appointments or testing locations.
June 1997 - May 1999
Sweden Valley Manor - Coudersport, PA
Certified Nursing Assistant
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Transported patients between rooms and appointments or testing locations.
May 1994 - June 1997
George's Family Restaurant - Roulette, PA
Cooker Operator
Moved completed products to designated storage areas to protect from spoilage.
Filled [Number] orders daily and checked products to verify accuracy and quality against internal standards, rejecting and disposing of unacceptable materials.
Weighed and measured raw materials, mixed into vats or containers and completed production runs according to recipe specifications to produce high-quality products.
Trained and mentored [Number] new hires in [Year] on proper production, cleaning and sterilization techniques.
Upheld health and safety standards by maintaining clean equipment and workspaces.
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