Engineer Software Customer Support

FRANCIS MUBIRU CYBER SECURITY PROFESSIONAL

*** ******** **** • Sterling, VA 20164 • 703-***-**** • *********@*****.*** Highly skilled Cyber Security Professional with extensive education and training in all key areas of cyber security as well as proven proficiency in cutting edge security tools and applications. Adept at assessing, troubleshooting, and resolving security and access issues in line with strict security protocols and company policies. Effective coach and trainer who leads high performing IT teams and drives the expert use of business tools and applications. Areas of Expertise include:

Cyber Security Strategy Security Policy Development Cyber Security Law

Information & Asset Protection Security Administration Regulatory Compliance

Security Testing & Monitoring Staff Training & Leadership Problem Resolution TECHNOLOGY PROFICIENCIES

Languages: C++, Pascal, SQL

Security Tools: Cain and Abel, OWASP ZAP, MBSA, CrypTool, Snort, Wireshark, AcessData, FTK

(Forensic Tool Kit), Nmap, Nessus, EnCase, Linux Forensic virtual machine. General

Software:

Unix Operating System, Linux Operating System, Salesforce, Microsoft Office Suite

(Word/Excel/Visio), Smart Draw, QT9 QMS Web-ISO Quality Management Software. Visual Studio Team Foundation Server 2013, Acronis, EDUCATION

Master of Science, Cyber Security

Graduate School of Management Technology

UNIVERSITY OF MARYLAND GLOBAL CAMPUS East Adelphi, MD Key Coursework: Cyberspace and Cybersecurity • Human Aspects in Cybersecurity: Ethics, Legal Issues and Psychology Prevention and Protection Strategies in Cybersecurity • Cyber Crime Investigation and Digital Forensics

Monitoring, Auditing, Intrusion Detection, Intrusion Prevention, and Penetration Testing, Bachelor of Science, Information Systems, cum laude Concentration in Homeland Security • Minor in E-Business STRAYER UNIVERSITY Ashburn, VA

Key Coursework: Homeland Security Organization and Administration • Cyber Security • Disaster Recovery Business Continuity Planning • Risk Management • Security Strategy and Policy Fundamentals of E- Business • E-marketing • Business Logistics Management Associate of Arts, Information Systems, cum laude

STRAYER UNIVERSITY Ashburn, VA

Occupational Degree, Electronics Technology.

SOUTH CENTRAL COLLEGE N. Mankato, MN

Concentration: Electronic Instrumentation Control Technology (Bio-medical) CERTIFICATIONS:

Network+ • ITIL3• CEH

PROFESSIONAL EXPERIENCE

DYNEX TECHNOLOGIES

CyberSecurity SME & Software Development Test Engineer Software Development Test Engineer functions.

Interact with software team to define, document, analyze, perform, and interpret unit tests and integration tests for products, systems, components, or modifications.

Perform risk analysis and provide mitigation solutions to those risks.

Perform hardware and software requirement analysis utilizing the Team Foundation Server (TFS).

Identify and document functional problems and attempt to develop and document workarounds.

Assist in the definition of internal quality control standards and the maintenance of reliability programs.

Perform a wide-range of manual and automated software tests for various projects. Tests include: Updating printer drivers, DS2 –Metrix, Agility software, DSX Reveletion software, Peasoft, Multisoft.

Responsible for Internal and external software releases. This entails copying the software on the portable media and image backups utilizing Acronis software.

Document and analyze test cases to help maintain a library of test plans for each system/subsystem of the software product.

Ensure that testing procedures are in compliance with any required industry specific standards.

Responsible for test equipment maintenance to ensure their compliance to standards and plocies.

Responsible for procuring Software R & D department’s goods and services. CyberSecurity Engineer functions.

Responsible for application security updates which include updating Windows offline update Installer software.

Ensure that system's security controls, policies and procedures examined, measured and validated against third party standards.

Interact with medical device clients and provide them with documentation that explains all the information security and privacy controls designed into the devices.

Perform medical device cybersecurity risk assessments (Agility, Multiplier, DS2, and DSX devices)

Perform pre-purchase medical device vulnerability assessments (Agility, Multiplier, DS2, and DSX devices)

Participate in Dynex enterprize cybersecurity risk management and vulnerability assessments as a Subject Matter Expert (SME) of the Dynex Cybersecurity Group that comprises of upper management, and Dynex network administrators.

SERVICE ENGINEER

Summary:

Optimized the performance of Dynex products to ensure customer satisfaction by diagnosing, repairing, and testing equipment in collaboration with multiple internal teams. Accurately documented hardware, firmware, and software information as well as repair details. Sustained a high level of testing accuracy by verifying all testing and results.

Details:

Continuously monitored application log files

Used application log files to determine failure

Sought solutions to resolve problem/failures

Generated a report that detailed system failure and how to fix the system. The report also included the estimated cost to repair the system.

Communicated the report to the customer for approval to repair the system. KEY CONTRIBUTIONS:

• Consistently met repair deadlines to deliver products on time.

• Oversaw testing procedures and qualification tools to ensure testing accuracy. TELOS CORPORATION

SUPERVISOR & ISO9001 MANUFACTURING DEPARTMENT COORDINATOR Led compliance with quality control programs and military specifications for complex electronics and electromechanical assembly functions on production type hardware. Developed assembly methods in collaboration with manufacturing engineers, with a focus on productivity and quality. HONORS & ACHIEVEMENTS

National Society of Collegiate Scholars.

Alpha Sigma Lambda.

COMMUNITY INVOLVEMENT & AFFILIATIONS

The George Washington University School of Business Digital Marketing Program Advisory Council Member 2021 -2022

Buganda Bumu North American Convention

A non-profit organization supporting Buganda community and culture Founding Member & Assistant Treasurer, 2014-Present Ggwangamujje DC

A non-profit Ganda cultural preservation organization President, 2011-2013 • Interim Committee Chair, 2013-2015 St. Charles Lwanga African Academy

A non-profit organization dedicated to the success of community children Vice President, 2011-2013

Uganda Cancer Research Foundation

A non-profit organization bringing cancer awareness to the Ugandan community Chairman, 2009-2011

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