Customer Support Care

Loshanth Thirukulatharasan

** ***** ** *** ******,

New Jersey 07106

Email: **********@*****.*** Phone: 973-***-****

Linkedin.com/in/loshanth-thirukulatharasan-809028173

Objective

To obtain a position in the field of electrical and computer engineering technology in any sector involving field or/and research and development.

Education

New Jersey Institute of Technology GPA - 3.38

B.S. Electrical & Computer Engineering Technology. May 2021

Skills/Expertise

Wireless Technology: 5G (SA & NSA), MEC, LTE, 3GPP, CDMA (EVDO, 1X Voice & Data)

Computer and Network Skills: TCP/IP, Cyber Security, AI/ML, Cloud Computing, Windows 7/8/10, Mac OS, Microsoft Word, Excel, PowerPoint, C++, AutoCAD, Electronic Simulation software.

Core Skills: Change/Crisis Management, Problem-solving, Customer Support, Team Work, Ticket Handling, Communication, Leadership

KEY COURSES - Electric Circuits: DC and AC, Electronics Semiconductor Components, Amplifiers and Communication Systems, Electric Power, Pulse and Digital Circuits, Linear Circuit Analysis, Introduction to Microprocessors, Computer Programming, College Physics, Calculus and Senior Project.

ACADMIC EXPERIENCE Test verify and troubleshoot electronic circuit boards. Build, analyze, and verify analog/digital electronic circuit behavior using electronic simulation software. Create, read, and interpret electrical/electronic symbols in schematic diagrams to analyze/ verify signal flow.

WORK EXPERIENCE

Precision Graphics Inc. April 2021- Present

Quality Assurance Eng. Branchburg, NJ

Performs standard testing process on a variety of equipment and records and analyzes results.

Follow engineering instructions and standard test procedures to operationally test development products.

Analyze process improvement areas and create/modify new process.

Monitor test equipment and ensure calibration standards

Gateway Group One Newark Liberty Int Airport January 2018 – April 2021

Customer Care Representatives Newark, NJ

Responsible for assisting customers/passengers with all travel needs.

Stay vigilant and report suspicious activities to ensure safety of passengers/customers.

Check LTE devices communications protocols in domains of switching.

Routinely interact with different personal while maintaining professionalism.

AT&T Summer Learning Academy Extern June 2020 – July 2020

Acquired telecommunication and computer networking skills along with personal and professional developments.

Gained insights and advice on technology, and careers from technical leaders and recognized experts.

Learned the fundamentals of: 5G Technology, Cable Routing, Change Management, Cybersecurity, Machine Learning, Phone & Ethernet wiring, and Wireless Networking.

Networked with students and AT&T employees and asked questions of nationally renowned speakers.

Amazon Fulfillment Associates November 2017-January2018

Ensure supply chain movement by effectively preparing and processing requests and orders.

Sort packages and boxes in timely manner.

Load/unload and Completes deliveries by driving truck or van.

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