Service Representative File Clerk

Joseph D. Richardson

** *. ******** ******· Somerville, New Jersey 08876

973-***-**** (Mobile) · ***************@*****.*** (Email)

Summary of Qualifications:

Experienced Administrative and Customer Service Professional with twenty-plus years of progressive experience in the organization, execution, and leadership of projects and office functions supporting operations, clients, and executive personnel within highly demanding legal, transportation, and military environments. Civilian career supplemented and enhanced by military experience in medical laboratory diagnostics. Core competencies include:

· Office/Administrative Services · Business Communication · Research/Analysis

· Document Control · Database Management · Complex Problem Solving

· Client Billing/Invoicing · Inquiry Response · Client Services/Relationship Management

· Project Leadership · Staff Training/Leadership · Information Management/Technology

A resourceful, effective communicator, facilitator, and leader with a strong detail orientation, exceptional troubleshooting and problem solving skills, and the ability to utilize and integrate diverse resources in achieving objectives.

Background Highlights:

Career highlighted by accomplishments including the following:

· Produced and controlled documents supporting litigation of claims in areas including Product Liability, Bankruptcy, and Intellectual Property for a major multi-state, multi-specialty law firm – producing, controlling, tracking, and filing documents, providing case management services, leading projects and staffs, and communicating with clients and opposing parties.

· Recognized for superior performance via advancement to positions of increasing responsibility during twenty-plus year career with a major law firm – progressive from entry-level clerical to senior administrative and subsequently specialized project and administrative leadership responsibilities.

· Established a consistent record of achievement in completing assignments and projects within constraints of highly demanding timeframes.

Professional Proficiencies:

Administrative/Project Management

Considerable experience in orchestrating the administrative execution of a broad range of initiatives, applying effective planning, coordination, facilitation, and project leadership skills.

· Analyzed and organized administrative, informational, and document control functions, ensuring compliance with established performance, quality, and related standards...

· Organized documents and administered office operations, analyzing and verifying accuracy of documents and administering systematic procedures for retention, protection, retrieval, transfer, and tracking of a broad range of critical documents and other critical business information...

· Compiled and generated various charts and reports in support of various staff initiatives...

· Project-managed the execution of various functions, programs, and initiatives in areas including document control and case management...

· Collaborated with vendors of equipment, supplies, and services, including efforts to amend dates and formats of records for transfer to off-site storage…

· Supported achievement of case management initiatives…

· Prepared and distributed client billings…

· Trained and led efforts of staff members engaged in completion of various projects…

· Applied computer literacy and knowledge of commercial software applications including MS Office Suite and various database applications in maintaining records, generating reports and other documents, and managing projects...

Joseph D. Richardson Page 2

Business Communications/Relationship Management

Significant background in providing effective representation to employer through communication and cultivation of productive relationships clients and business partners.

· Communicated and cooperated with a diverse base of clients, business associates, staff, and management, ascertaining requirements, gathering information, resolving problems, and/or expediting support requests...

· Projected and maintained a positive, professional image of self and organization represented...

· Researched and presented information in response to diversified internal and external inquiries...

· Provided consistently superior levels of service, creating a style of service effective in promoting goodwill, enhancing business relations, and contributing to competitive advantage and revenue growth...

Experience:

CSX, South Kearny, New Jersey 03/15 to 04/16

Intermodal Service Representative

McCarter & English, LLP, Newark, New Jersey 10/88 to 02/15

Document Project Specialist (11/99 to 02/15)

Senior File Clerk (01/94 to 11/99)

File Clerk (10/88 to 01/94)

Military Service:

United States Army 1984 to 1992

Medical Laboratory Specialist

Education:

Army Academy of Health & Sciences, San Antonio, Texas

Medical Laboratory Technology Training

Upsala College, East Orange, New Jersey

Political Science Curriculum

John Jay College, New York, New York

Criminal Justice Curriculum

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