Customer Service Delivery
Resume:
Shataqua Williams
Waterloo, IA *****
*********@*****.***
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
Dependable and Responsible
Decision-Making
Flexible and Adaptable
Multitasking Abilities
Attention to Detail
Good Telephone Etiquette
Organization and Time Management
Self-Motivated
Work History
January 2018 - Current
Earths Beauty Supply - Waterloo, IA
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
June 2010
Midstate College Peoria, IL
Associate of Applied Science Business Administration
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