Computer Operator It Support

IT Support Help Desk Name : Jesse James Jones Personal Information: Preferred Name Jimmy Address : 1509 Westhills Drive Tarboro North Carolina 27886 Phone : 252-***-**** Cell 252-***-**** Email Address : **************@*****.*** Applying For : IT Support Specialist

Current Work Hi-Tech Communications Owner Larry High Cell 252-***-**** Recent Employment: MBM Corporation Address : 2641 Meadowbrook Road Rocky Mount North Carolina, 27802 Phone : 252-***-**** Supervisor Allen Beasley Cell 252-***-**** Previous Position : Help Desk Tech. Jobs Duties : Taking trouble calls from Corporate and Branch End-User’s entering Service Tickets and Assigning them to P/C Technicians, Server Administrators, and Programmers for problem resolution. Length of Position : 07/06/2004 – Current - Job Ended 04/30/17 Due to Company Relocating Position PC DeskTop Experience : Installed User PC Profiles Setup Network Printers Etc. Also I-Phone Email Support Along with MS/Office Suite Software Support. I Work With End Users Resolving VPN Connection and Log-In Issues. At this Help Desk We Also Run Customer Online Ordering Systems for Customers Based All Through the U.S.. Support Windows Active Directory Password Resets and Unlocking Windows Network Accounts Etc. Over All Support for All Distribution Centers and Corporate Users Support Etc. Have Performed Most Duties of Software and Hardware Support for Windows 7 and Above Machines Plus Windows and Terminal Services Servers. Also Provide Same Type of Support for All DC’s and Corporate AS/400 Machines. Employer : MBM Corporation Address : 2641 Meadowbrook Road : Rocky Mount North Carolina, 27802 Phone : 252-***-**** Position Held : Corporate Operations Supervisor Job Duties : Supervised Help Desk Staff, Setup Work Schedules for Help Desk Personnel. Responsible for Departments Usage, Ink Cartridges and Printer Ribbons, PO’s/ Billing and follow through to the Corporate A/P Clerk, Also Responsible for all Systems Continuous Operations, and Performance/Maintenance. On Call Computer Operations Support 24/7/365.

Employer : MBM Corporation Address : 2641 Meadowbrook Road : Rocky Mount North Carolina, 27802 Phone : 252-***-**** Position Held : Night Operator/ Help Desk Administrator Duties : Ran Nightly Dayclose Processing for all MBM-Branches, and Processing Data for MBM-Corporate Office. Also took trouble calls for all Branch User’s, and assigned Service Tickets to Programmers, P/C Technicians, and Server Administrators for problem resolutions. Total Length of Employment –MBM Corporation 06/17/1998 – Feb.2004 Previous Employer : Fast Food Merchandiser’s Inc. Address : 800 Tiffany Square-Office Plaza : Rocky Mount North Carolina, 27804 Phone : 252-***-**** Manager : Mack Alligood – FFM Corporate I/S Manager Position Held : Corporate Computer Operator Job Duties : Processed all Branches A/P, A/R and Payroll Data on a : Digital Alpha/ Vax Computer System. Printed Daily and : Monthly Reports and Distributed to Proper Office Personnel. Length of Employment : 05/01/1997 – 05/01/1998 Previous Employer : WR’s Mobile Home Repair & Service : Hwy-301 South : Rocky Mount North Carolina,27803 Owner/Manager : Bobby Baker 252-***-**** Job Duties : Trim Out Work on New Mobile Homes, and Repaired Used Mobile Homes/General Maintenance. Length of Employment : From: 01/05/1994 – 04/30/1997 Previous Employer : Kraft Foodservice Inc. Address : 2217 N. Church Steet : Rocky Mount North Carolina, 27803 Phone : 252-***-**** Manager : Douglas Keal Position Held : IBM System/38 Computer Operator Job Duties : Ran IBM System/38 Computer System, Processing Nightly Billing Jobs, Also Performed Backup/Relief For Trans./ Router. Look I Have Over 18 Total Years of IT Support Experience Working with Around 2000 End User’s within Corporate Office and 36 DC’s Nationwide. I Have Done Password Resets in Active Directory Along with PC Profile Setups, Outlook Profile Setups Etc. I am Seeking Long Term Employment with a Great Company with Chances for Advancement in the IT Support Field I Think I Would Make a Great Asset to Your IT Support Team I Learn Fast and I Dedicate Myself to Any Job I Obtain, Very Professional at all Times Looking Forward to a New Position in the IT Department. Desired Salary 22-25 Hourly