Service Advisor Customer
Resume:
A B O U T M E
STEPHANIE DROSS
OBJECTIVE
I AM COMING UP TO 7 YEARS EXPERIENCE IN THE AUTOMOTIVE
REPAIR INDUSTRY. STARTING IN A CUSTOMER
SERVICE/ADMINISTRATIVE BACKGROUND AND WORKING MY
WAY INTO AN ADVISOR ROLE. I PLAN TO MAKE MY MOVE INTO A CORPORATE ENVIRONMENT. PROVIDING MY EXPERIENCE TO A COMPANY THAT WILL GROW WITH ME AND DEVELOP ME
INTO A SUCCESSFUL EMPLOYEE AND INDIVIDUAL WHO WILL WORK HARD AND RELENTLESS AT ANY TASK GIVEN.
EXPERIENCE
SERVICE ADVISOR
CRASH CHAMPIONS
(04/2021-CURRENT)
AS A SERVICE ADVISOR I CREATE AN ESTIMATE TO REPAIR FOR THE VEHICLE BEING BROUGHT IN TO THE SHOP. I GREET AND CREATE A RAPPORT WITH MY CUSTOMER. GOING OVER
DAMAGES OBTAINED TO THE CUSTOMERS VEHICLE DUE TO THIS LOSS. CONFIRM AND VERIFY INSURANCE CLAIM INFORMATION. DOCUMENT, PHOTOGRAPH AND ORGANIZE INFORMATION
PERTAINING TO THE AUTO INSURANCE CLAIM. FINALLY
COLLECT DEDUCTIBLE PAYMENT, DELIVER VEHICLE AND SUBMIT PAYMENT REQUEST TO THE INSURANCE.
SERVICE ADVISOR
CRASH CHAMPIONS / ABRA AUTO BODY AND GLASS
(08/2017-03/2021)
COMPLETE REPAIR ESTIMATES IN CCC, AUDATEX, AND
MITCHELL.
COMMUNICATE REPAIR STATUS WITH CUSTOMER, INSURANCE, AND RENTAL COMPANY.
MANAGE, CHECK IN, PASS OUT AND POST PARTS
CREATE CREDIT MEMOS AND RETURNS
SUBMIT AR REPORTS BIWEEKLY
CONFIRM AND SUBMIT PAYROLL
PROCESS CUSTOMER AND INSURANCE PAYMENTS
I’VE ALWAYS BEEN A PERSON
WHO LOVES TO LEARN NEW
THINGS. IM A STRONG, SMART
, EAGER INDIVIDUAL WILLING
TO PUT MY ALL INTO
ANYTHING I SET MY MIND TO.
C O N T A C T
**********@*****.***
CHICAGO, IL
E D U C A T I O N
LANE TECH HIGH SCHOOL
DIPLOMA
2008
WRIGHT COLLEGE
CURRENT
OFFICE MANAGER
RICHARDS BODY SHOP
(04/2015-07/2017)
ASSISTED IN PAYROLL
ADMINISTRATIVE SUPPORT
PARTS MANAGEMENT
SKILLS
MANAGEMENT
ADMINISTRATIVE
SERVICE ADVISOR
CUSTOMER SERVICE
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