Park Ranger Customer Service
Resume:
W I L L I A M R . S M I T H
PROFESSIONAL SUMMARY
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Charlottesville, Virginia
22911
Focused employee with a number years of park and forestry oversight. Patrolled parks and recreational facilities to safeguard visitors and monitor grounds for hazards. Issues permits and verifies proper facility use to maintain safety and order. Leveraged sound judgment and proactive communication to manage escalated violations. Capable parks professional devoted to supporting natural resources. Leveraged environmental and historical knowledge to teach visitors about park importance and conservation strategies. Gifted communicator with natural people skills. Hardworking, received merit award and I was focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
SKILLS
Grounds maintenance Visitor services
Visitor support Event planning
Historical research Program development
Tour planning Educational lecturing
Operations management Emergency response
Motivation Organization
Multitasking
E XP E R I E NCE
Trail Assistant Thomas Jefferson Foundation, Monticello, May2021-Present Responsible for 2mile hiking trail and 10 elevated bridges . Maintenance of rustic hiking trails. Provided safety and assistance to park visitors.
Interpretive Park Ranger, State of Florida, Sep 2014 - May 2021, Key West, Open and closed recreation facilities, greeting and educating visitors and checking permits. Cleaned and prepared picnic shelter rentals for visitors and examined recreation grounds to resolve hazards and remove debris.
Helped visitors obtain information by answering questions about services and offering directions.
Educated visitors about importance of historical sites such as Fort Zachary Taylor through entertaining and informative lectures.
Gathered photographs and documentation to maintain official park records. Collected park admission fees and was responsible for park admission funds WS
Dept. of Homeland Security TSA, Federal Government, Jun 2009 - May 2013, Charlottesville, Va.
Followed established guidelines and procedures.
Handled issues such as security breaches and contraband. Completed assigned tasks with little or no supervision. Maintained good working relationship with co-workers and management. Business Owner, Morningside Photo Corp., May 1986 - Mar 2008, Charlottesville, Va. Expanded business from brick and mortar operation by founding an online storefront, increasing revenue [Number]%.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Increased revenue and reduced risk by enforcing company policies and improving operations.
Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.
E DU CAT ION
Bachelor of Arts, industrial Education, history minor Miami University - Oxford, Ohio
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