William Matthew

adsyf7@r.postjobfree.com / 948-***-**** / Coimbatore, Tamil Nadu

Summary

Responsible for the day-to-day maintenance of the application systems in operation with extensively involved in SQL, debugging and fixing the codes/scripts. Documentation and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities.

Experience

Production Support Engineer

Value Health Solutions • Coimbatore, Tamil Nadu

09/2021 - Present

PROJECT - THRIVE REWARDS LOYALTY PROGRAMME

Daily Operational check on ETL jobs and following Customers / Business Emails. Analyzing Business needs and then finding necessary information to serve them. Excellent Understanding on database schema and relationships Troubleshooting and understanding the L1,L2,L3 Support ticket. Writing SQL Queries on a daily basis for different scenarios testing and debugging the data moved between different systems.

Ability to create and understand the Stored Procedures,triggers. Understanding the Business issues and predicting priorly. Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. Develop and maintain professional relationships with all online business teams and provide support to web store. Monitor all alerts and escalate all issues for all procedures and systems. Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

Quality Assurance Engineer

Value Health Solutions • Coimbatore, Tamil Nadu

04/2019 - 10/2021

PROJECTS

PLUXPX : DIGITAL FRONT OFFICE SOLUTION FOR HEALTHCARE COMPANIES (HTTPS://WWW.PLUSPX.COM/HOME) SPORTS MADE EASY : SPORTS MADE EASY IS THE MULTISPORT ONLINE CONCIERGE SERVICE THAT MAKES SPORTS PARTICIPATION MORE ACCESSIBLE FOR EVERYONE, ANYWHERE (HTTPS://SPORTSMADEEZ.COM/) - WEB APP & MOBILE APPLICATION

Analyzed applications and recommended necessary upgrades and patches. Involved in defect reporting, defect tracking and defect reproducing.

Prepared meeting notes on daily execution/highlight of the project and send out the reports to management. Actively participated in all QA and testing activities during UAT. Identified root causes of recurring problems to implement effective solutions. Researched and recommended scheduling enhancements to improve system performance. Performed Sanity Testing, Functional Testing, Regression Testing and API Testing (POSTMAN). Â Good exposure in SDLC,STLC and BLC.

Involved in identification of test scenarios and test cases according to the requirement and kept track of the new requirements in the Project and updated the test cases accordingly. IT Recruiter

Aegan Global • Coimbatore, Tamil Nadu

07/2018 - 04/2019

Writing job descriptions and posting to relevant media platforms. Screening applicants for competency with the job requirements. Arranging telephone, video, or in-person interviews. Performing background and reference checks.

Presenting the resumes of the most suitable candidates to the hiring manager. Offering job positions and completing the relevant paperwork. Keeping track of all applicants as well as keeping applicants informed on the application process. Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.

Skills

SQL, JIRA, Confluence, JAVA, Selenium, Javascript, HTML, CSS, TestNG Certificates

Automation Testing (Selenium with Java), Duration: 60 Days Education

B.Tech in Information Technology

Karunya University • Coimbatore, Tamil Nadu

05/2017

Higher Secondary Certificate

R.K. Sree Rangammal Kalvi Nilayam • Coimbatore, Tamil Nadu 05/2013

Languages

Tamil, English

Interests

DIY, Video Games, Travelling

Declaration

I hereby declare that the details and information given above are complete and true to the best of my knowledge.