Customer Support Network Engineer

Md. Ranu Hossen

*************@*****.***, Cupertino, California, CA-95014.

SUMMARY: Reliable network Engineer with over 8 years of experience in planning, Implementing & Overseeing the computer networks that support in-house, Voice, Video & Wireless network services. Well-organized and hardworking network Engineer skilled at managing complex company networks with a focus on performance & effacing, Optimization proactive & detail –oriented with strong troubleshooting training, Communication & analytical abilities.

SKILLS

Strong Planning skills, Project management, Wireless networking, TCP/IP Protocols, LAN & WAN, Computer systems Engineering, Creative problem solving, Technical support, Problem solving, Communication, Time management Teamwork, Cisco Routing & Switching, Broadcasting & telecommunication Knowledge, Routing protocols: STATIC, DYNAMIC, BGP, OSPF, ECMP, RIP, MPLS & Operating System: Linux, Windows & VMware. The ability to work well with others & supervising.

WORK EXPERIENCE:

sBIT Inc, USA – Computer System Engineer

1st January 2022 to 30th June 2022

·Provided first and second level escalation support for network, telecom and security issues.

·Proficiency using multiple, industry standard, operating system environment including Linux, Cisco, IOS/NX-OS, VMware.

·Apply Knowledge of IP routing, Wireless infrastructure systems, troubleshooting, & problem solving skills to resolve service impairments.

·Focus on improving our customer’s wireless service experience.

·Develop and install network infrastructure, configurations & equipment such as routers & switches.

·Monitor networks & troubleshoot issues or outages.

·Optimized reliability, performance, supportability and security of network infrastructure

·Configure the All WIFI Router, and problem solving of customer support

·Configuring, installing, managing, and monitoring networking.

·Provide advice on project costs, design concepts, or design changes.

·Develop or approve project plans, schedules, or budgets.

Innovative Online Ltd - Engineer

1st January 2017 to 30th December 2021

·Provided first and second level escalation support for network, telecom and security issues.

·Develop and install network infrastructure, configurations & equipment such as routers & switches.

·Monitor networks & troubleshoot issues or outages.

·Managed networking environment by designing system configuration, directing system installation, trough 3rd party partners, defining, documenting & enforcing system standards.

·Planned and implemented automated backups and fail-over configurations

·Optimized reliability, performance, supportability and security of network infrastructure

·Led weekly “lunch and learn” sessions to instruct other engineers on best practices around switching,

·Routing, DNS, and IP addressing

·Configure the All WIFI Router, and problem solving of customer support

·Configuring, installing, managing, and monitoring networking.

·Provide advice on project costs, design concepts, or design changes.

·Perform network monitoring analysis & tuning.

·Provided monthly metrics for the network infrastructure.

·Provide customer or installation teams guidelines for implementing secure systems.

·Develop or approve project plans, schedules, or budgets.

Circle IT Ltd. - Asst. Support Engineer

3rd October 2015 - 15th December 2016

·Configuring, installing, managing, and monitoring networking related

·Configure the All WIFI Router, and problem solve customer support

·Streamlined the process of troubleshooting and monitoring LAN/WAN.

·Recommend modifications in legal, technical & regulatory areas that affect IT security.

· Network problem solving and also client support.

·Provide customer or installation teams guidelines for implementing secure systems.

·Established & maintained network performance by building network configuration & connection troubleshooting network problem.

·Provided Level -2/3 supports & troubleshooting.

·Initialed response & troubleshooting network NMS alerts.

·Monitoring traffic flow, network performance to detect trouble spots.

Dream.Net - IT Executive

1st November 2014 - 2nd September 2015.

·Configure the All WIFI Router, and problem solve customer support

·Built out relationships with key client stakeholders and quickly troubleshooting all network problems

·Define maintain, implement, corporate security policies.

·Provide advice on project costs, design concepts or design changes.

·Network architectures & administration.

·Communicate project information through, presentation, technical reports or white papers.

·Monitor system operation to detect potential problems.

Lavender Fashion House Ltd. - Junior Executive

5th January 2013 - 30th October 2014,

·Configuring, installing, managing, and monitoring networking and IP telephony infrastructure related

Hardware and software

·Optimized reliability, performance, supportability and security of network infrastructure

·Worked closely with software engineers to implement new project/solution

-Prepare technical reports & presentations.

-Documenting troubleshooting & problem resolution steps.

CERTIFICATION:

Cisco Certified Network Associate (CCNA Routing & Switching) Professional, Microsoft Azure Fundamental Certified (AZ-900) & also Microsoft Azure Administrator Certified (AZ-104) Professional.

PROJECTS

Network & WIFI Solution. - Dutch club 14 May 2019 to 30th May 2022

EDUCATION

University of Asia Pacific (UAP)

-Bachelor of Computer Science & Engineering, 2017

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