Head Server Customer Service
Resume:
Courtney Peak
Hutchinson, KS *****
**********@*****.***
My heart has always been in the service industry! My first job as a host/cashier was at 16 and I have taken on all restaurant positions since. After having children, I decided that a more steady source of income was the responsible route and switched careers. For 10 years I was a senior account executive for a debt collection agency. I took on many leadership roles and was in the midst of applying for further advancement when a family tragedy struck and I went back to what was comfortable, waitressing. Now, three years later, I am wanting something more steady but able to spend more time with my children. Authorized to work in the US for any employer
Work Experience
Head Server/Trainer
Downtown Sampler - Hutchinson, KS
August 2019 to Present
Hosting duties - answering phone calls and taking to go orders, preparing to go orders, cashing out customers to go orders upon arrival.
Welcoming new guests and seating them in appropriate section. Taking catering orders.
Serving duties - taking customers orders, serving customers orders correctly. Being attentive. Cashing out customers tabs.
Training duties - train new servers and hosts how to properly take care of customers. Show them how to do all side work correctly. Instruct how to properly clean and maintain all equipment they are responsible for. Occasionally make the schedule when the owner has not already done so. Private parties and events - maintain upmost professionalism and curtesy. Take orders correctly. Serve courses in timely manner. Be attentive to every need. Pay attention to every detail. Clear dirty tables quickly. Sometimes involves delivery of many dishes and catering needs. Senior Account Executive
Portfolio Recovery Associates - Hutchinson, KS
February 2011 to July 2019
Hutchinson, K S
Manage delinquent personal and business accounts
Determined proper repayment methods and times
Helped team members with any unknown problems and concerns relating to customers accounts Met/Exceeded personal and business goals and achievements on monthly basis for several years Worked with managers to determine best ways to improve productivity Created different ways to improve team functionality, production and attitude Tracked personal and team production on a monthly basis Reported to and worked with senior management for accounts requiring higher authority levels server and expeditor of food and beverages
Applebees - Hutchinson, K S
June 2006 to August 2011
As a server
Served food and drinks to customers
Exuded strong customer service skills
Worked with other positions in the restaurant to maintain steady flow of production Performed closing duties including: cleaning, preparing for the next shift, counting closed tickets and dividing business and personal money to report and return to upper management As an expeditor
Prepared dishes to be served to customers
Communicated with cooks to ensure dishes were made and prepared properly Performed closing duties to maintain health and safety regulations and prepare area for next shift worker
Head Server/Manager
Little Abners - Hutchinson, KS
January 2010 to November 2010
Manage wait staff on floor. Determine amount of staff needed. Make sure customers were being served properly and being taken care of. Confirmed with the servers all side work was done before shift and before leaving.
I was also a week day bar manager which duties included properly stocking the bar, serving customers, doing liquor inventory and cleaning and maintaining the bar bar area. Cashier/Hostess
Vinny's Pizza - Stafford, VA
June 2004 to June 2006
Answered phone calls and took to go orders. Prepared to go ordered. Stocked to go products. Made salads. Greeted new guests as they arrived and sat them at tables. Helped the wait staff with running food if needed. Cashed out customers tabs.
Education
High School Diploma in Advanced studies
Colonial Forge High School - Stafford, VA
September 2002 to June 2006
Skills
• Basic Computer Skills (10+ years)
• Restaurant Experience (10+ years)
• Account Management (9 years)
• Typing (10+ years)
• Leadership (5 years)
• Communication Skills (10+ years)
• Serving Experience (10+ years)
• Bartending (2 years)
• Analysis Skills
• Host/Hostess
• Catering
• Upselling
• Busser
• Kitchen Experience
• Guest Services
• Banquet Experience
• Food Service
• POS
• Cash Handling
• Cashiering
• Microsoft Office
• Time Management
• Cooking
• Restaurant Management
Additional Information
Skills
experience with financial side of business accounts strong independent and team oriented worker strong customer service skills desire to learn and strive for advancement strong analytical skills highly organized and neat strong typing skills fine attention to details
experience with many Microsoft systems strong work ethic, always arrive in timely manner and prepared to work, and always wanting to learn more easily able to learn new systems
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