Tech Support Customer Care

KEVIN CARSON

*********@*****.*** 918-***-**** Kansas, Oklahoma 74347

Summary:

Hard working, reliable individual with over 20 experience in warehouse and concierge service, including telephone triage, tech support and customer care. Other experiences include picking and pulling orders from invoices, shipping and receiving and packaging for UPS and FedEx.

Experience:

March 2015-Present Concierge and Warehouse GXO Logistics., Pryor, OK

Handling services for over hundreds of employees and customers, with duties of troubleshooting, sending emails answering phones

Experience on tracking and entering information in computer and lap tops

Helped receive and return products

Delivery driver to customers and employees

Shuttle driver dealing with customers

March 2014-March 2015 Help Desk Community Physicians Group., Siloam Springs, AR

Answering phones entering customer data into Spiceworks ticketing system on computers and laptops

Remained courteous and calm, even during moments of customer dissatisfaction to help solve customer complaints

Setting up computers for new employees

Temporary job

March 2004-March 2013 Warehouse Ameristar Fence Co., Tulsa, OK

Performed manual labor, loaded and unloaded trucks for customer and employees

Pulled orders from invoices for customers and truck drivers for instate and out of state deliveries

Ensured a clean and safe working environment

Assisted customers with complaints and answered questions

Skills:

Dependable ● Conflict resolution

Work ethic ● Communication

Friendliness ● Team player

Patience

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