Assistant Manager Customer Service

MICHAEL ROSSI

*************@*****.*** 916-***-**** Sacramento, CA 95814

Summary

Skills

Sound judgment

People skills

Experience

Sacramento River Cats West Sacramento, CA

Store Front Concessionaire

05/2022 - Current

Created schedules and assigned jobs based on employee strengths and anticipated customer demand.

Connected with customers to provide assistance and collect feedback to optimize operations.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

911 Kst Investors/Sequoia Hotel Sacramento, CA

Assistant Manager

03/2020 - 03/2022

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Obeyed traffic laws and follow established traffic and transportation procedures.

Transported and safely delivered items to prevent damage or loss.

Navigated routes with relevant map programs and GPS systems.

Coco Cola Sacramento, CA

Merchandiser

09/2005 - 12/2006

Office Depot Inc Sacramento, CA

Stocker/Cashier

05/1998 - 12/2002

Education and Training

American River College Sacramento, CA

Associate of Arts in Liberal Arts And General Studies

06/1991

Foothill High School Sacramento, CA

High School Diploma

06/1984

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