Case Manager Customer Service
Resume:
April Fallis
Webb City, MO *****
************@*****.***
Experience as an RN Case Manager in Long Term Care and Rehabilitation setting for 6 months. Experiences Home Health Case Manager for 2.5 years. Providing initial evaluation and Oasis Admissions. Ongoing weekly assessments of physical and procedural needs such as weekly PICC Line, Midline and Accessed Port dressing changes, providing Wound care accordingly to physician orders, obtaining labs via venipuncture, and Monthly catheter exchange. OR/Trauma Registered Nurse for three and half years. Receiving patients from the Operative Care Area. Verifying all PHYSICIAN'S documents have been properly written and signed. Assisting CRNA with patient intubation and securing airway. Responsible for appropriate positioning for procedure, and ensuring patient safety. Providing proper Surgical preparation, using Sterile Techniques. Documenting all Surgical events, medications and equipment used during Surgical procedure. Experience as an ER/Trauma Unit Secretary for twelve years and one year as an Admission/Specialist Representative. Direct patient phone calls, and assist with patient questions. Review patient charts and interpret doctor’s diagnoses with organizing and filing patient’s charts. Entering patient information and verifying current insurance coverage. Provided Customer Service for retail industry. Work Experience
Contractor RN
Allhealth Medical Staffing - Springfield, MO
March 2022 to Present
• Complete initial evaluation and admission visit in collaboration with physicians and other professionals to plan care.
• Conduct comprehensive nursing assessments including physical, emotional, and psychosocial and spiritual needs.
• Complete review and reconciliation of medications, pain management, and evaluation of risk status.
• Communicate daily with interdisciplinary team including physicians, social worker, CNA, and other nurses.
• Teach patients, family members, and/or significant others health care self-management skills, accurately assess patients’ physical and emotional status, and perform services in compliance with physician orders.
• Participate in interdisciplinary team meetings and communicates with other clinicians.
• Administration of scheduled IV Medications accordingly to Physician's orders.
• Maintain patent peripheral IV, Picc Line and Midline access.
• Picc Line, Midline and Accessed Port dressing changes using Sterile Technique.
• Daily Wound assessment and providing Wound Care according to Physician Orders. RN Home Health Case Manager
Integrity Home Care and Hospice - Joplin, MO
August 2019 to October 2021
OR Circulating Nurse
Freeman Health System - Joplin, MO
January 2016 to August 2019
ER Unit Secretary
Freeman Health System - Joplin, MO
March 2003 to December 2015
Education
Associate's degree in Nursing
Crowder College - Neosho, MO
August 2013 to December 2015
Skills
• Medication Administration
• Critical Care Experience
• Pain Management
• Hospital Experience
• Vital Signs
• Case Management
• Oasis Training
• Multiple Wound Vac Systems.
• Laboratory Experience
• Geriatric Care
• Point of Care
• Meditech
• Catheter care
• Nursing
• Patient Care
• Nursing home experience
• Nurse Management
• Home health
• EMR Systems
Certifications and Licenses
RN
BLS Certification
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