Customer Service Time Work
Resume:
Travis Gelhaye
*************@*****.***
EDUCATION
Waconia High School Waconia, MN
Graduated 05/2009
Normandale Community College Bloomington, MN
Degree Sought: Computer Science 05/2020-present
SKILLS
● Excellent interpersonal skills
● Strong sales technique
● Staff leadership and management
● Public speaking and presentation skills
● Ability to keep energy high and positively motivate staff
● Proficient delegation
PREVIOUS WORK EXPERIENCE
United States Army - National Guard
PV2 Soldier 04/2021 - Present
● Completed Basic Combat Training in September of 2021
● Trained in Advanced Individual Training at Fort Gordon, Georgia as a Nodal Network Systems Operator/Maintainer
Understanding of signal flow between routers, switches, radios, and satellites
Able to build basic networks
Configuring routers, switches, decryption and encryption devices
Adept at operating the Warfighter Information Network - Tactical (WIN-T) Rivet City Productions Minneapolis, MN
Producer, Editor, & Creative Director 02/2018 - 09/2022
● Creator of several active live shows and gaming streams on Twitch
● Producer of many past and ongoing shows and projects on the Rivet City Productions YouTube channel
● Write scripts for shows created for the company’s YouTube channel
● Oversee all creative content created by other members of the company Love From Companies Bloomington, MN
Retail Store Manager 06/2018 - 10/2019
● Worked at three retail locations during tenure, each with their unique clientele, merchandise, and sales goals - Ridgedale Mall, the IDS Center, and Mall of America
● Ensured entire team enjoyed their work environment
● Created a sales-driven store that met and exceeded monthly sales goals
● Each month typically saw an increase of 5-10% from the previous year’s sales
● Created and maintained staff schedules
● Organized and tracked incoming and outgoing inventory Red’s Savoy Pizza Eden Prairie, MN
Manager 10/2017 - 05/2018
● Maintained smooth operational flow during busy periods at the restaurant
● Trained and oversaw cashiers on dine-in, pick-up, and carry-out orders
● Prepped all food and beverage stations on a daily basis
● Oversaw and prepared orders of over 100 pizzas plus sides for large catering orders
● Performed outstanding customer service on a daily basis with new customers and regulars FUN.com Eden Prairie, MN
HalloweenCostumes.com Retail Store Manager 8/28/2017 - 10/2017
● Created and managed staff schedules
● Demonstrated excellent customer service
● Implemented secure cash handling and maintained tills, safe, and deposits on a day-to-day basis
● Marketed the store and their unique costume options
● Organized, tracked, and implemented creative merchandising solutions for incoming and outgoing inventory
U.S. Security Associates Galesburg, MI
Private Security Sergeant for Eaton Corporation 10/2016 - 8/2017
● Handled day-to-day security operations - i.e., securing exterior/interior doors, areas containing money, and company vehicles
● Escorted employees, guests, and executives safely to their destination outside and inside the building
● Oversaw security badge management – i.e., who was allowed inside the building, retrieving temporary badges, and creating new badges.
Dojo Karate Rogers Rogers, MN
Director of School Operations and Manager 09/2012 – 07/2016
● Responsibilities included all within the Lead Instructor position described below
● Organized and executed events for the school (i.e. networking, public events, open houses)
● Attended several Chamber of Commerce meetings
● Created and managed staff schedules
● Handled membership disputes and accounting issues
● Maintained the upkeep of the e-mail list and business social media accounts Dojo Karate Waconia Waconia, MN
Lead Instructor 10/2005-09/2012
● Opened the school punctually
● Maintained an exciting martial arts class with little to no down time
● Managed part time staff and trained them on proper practices and professionalism
● Sold membership programs
● Problem-solved for parents and students
● Made prospecting calls for introductory classes, new students, and retention of absent students
● Canvased for sponsorship for our local tournament
● Planned and executed monthly retention events for our school
● Worked personally with students ranging from 2 years to 75 years
● Cleaned and maintained a well-organized classroom and office
● Closed the school in a timely manner
● Attended weekly staff training
NOTABLE ACCOMPLISHMENTS
● Secret Security clearance with the DoD
● Achieved the level of Student Master Sergeant at Advanced Individual Training
● 3rd Degree Black Belt
● 2012 AKA Grand Nationals Extreme Form Grand Champion
● Completed Instructor College 4 years in a row at the Martial Arts Industry Association
● Promoted to Sergeant in U.S. Security Associates within 6 months of full time work. REFERENCES
Janelle Cote Owner of Dojo Karate Waconia
Business: 952-***-****
Mobile Phone: 763-***-****
Michael Salas Owner of Dojo Karate Rogers and Dojo Karate Medina Business: 763-***-****
Mobile: 612-***-****
Jessica Bothell EHS Manager for Eaton Vehicle Group in Galesburg, MI Office: 269-***-****
Mobile: 269-***-****
Email: **************@*****.***
Travis Bergren Owner of Rivet City Productions
Office: 612-***-****
Email: ******@************.***
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