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Customer Service Time Work

Location:
Minneapolis, MN
Posted:
October 12, 2022

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Resume:

Travis Gelhaye

952-***-****

adsy0b@r.postjobfree.com

EDUCATION

Waconia High School Waconia, MN

Graduated 05/2009

Normandale Community College Bloomington, MN

Degree Sought: Computer Science 05/2020-present

SKILLS

● Excellent interpersonal skills

● Strong sales technique

● Staff leadership and management

● Public speaking and presentation skills

● Ability to keep energy high and positively motivate staff

● Proficient delegation

PREVIOUS WORK EXPERIENCE

United States Army - National Guard

PV2 Soldier 04/2021 - Present

● Completed Basic Combat Training in September of 2021

● Trained in Advanced Individual Training at Fort Gordon, Georgia as a Nodal Network Systems Operator/Maintainer

Understanding of signal flow between routers, switches, radios, and satellites

Able to build basic networks

Configuring routers, switches, decryption and encryption devices

Adept at operating the Warfighter Information Network - Tactical (WIN-T) Rivet City Productions Minneapolis, MN

Producer, Editor, & Creative Director 02/2018 - 09/2022

● Creator of several active live shows and gaming streams on Twitch

● Producer of many past and ongoing shows and projects on the Rivet City Productions YouTube channel

● Write scripts for shows created for the company’s YouTube channel

● Oversee all creative content created by other members of the company Love From Companies Bloomington, MN

Retail Store Manager 06/2018 - 10/2019

● Worked at three retail locations during tenure, each with their unique clientele, merchandise, and sales goals - Ridgedale Mall, the IDS Center, and Mall of America

● Ensured entire team enjoyed their work environment

● Created a sales-driven store that met and exceeded monthly sales goals

● Each month typically saw an increase of 5-10% from the previous year’s sales

● Created and maintained staff schedules

● Organized and tracked incoming and outgoing inventory Red’s Savoy Pizza Eden Prairie, MN

Manager 10/2017 - 05/2018

● Maintained smooth operational flow during busy periods at the restaurant

● Trained and oversaw cashiers on dine-in, pick-up, and carry-out orders

● Prepped all food and beverage stations on a daily basis

● Oversaw and prepared orders of over 100 pizzas plus sides for large catering orders

● Performed outstanding customer service on a daily basis with new customers and regulars FUN.com Eden Prairie, MN

HalloweenCostumes.com Retail Store Manager 8/28/2017 - 10/2017

● Created and managed staff schedules

● Demonstrated excellent customer service

● Implemented secure cash handling and maintained tills, safe, and deposits on a day-to-day basis

● Marketed the store and their unique costume options

● Organized, tracked, and implemented creative merchandising solutions for incoming and outgoing inventory

U.S. Security Associates Galesburg, MI

Private Security Sergeant for Eaton Corporation 10/2016 - 8/2017

● Handled day-to-day security operations - i.e., securing exterior/interior doors, areas containing money, and company vehicles

● Escorted employees, guests, and executives safely to their destination outside and inside the building

● Oversaw security badge management – i.e., who was allowed inside the building, retrieving temporary badges, and creating new badges.

Dojo Karate Rogers Rogers, MN

Director of School Operations and Manager 09/2012 – 07/2016

● Responsibilities included all within the Lead Instructor position described below

● Organized and executed events for the school (i.e. networking, public events, open houses)

● Attended several Chamber of Commerce meetings

● Created and managed staff schedules

● Handled membership disputes and accounting issues

● Maintained the upkeep of the e-mail list and business social media accounts Dojo Karate Waconia Waconia, MN

Lead Instructor 10/2005-09/2012

● Opened the school punctually

● Maintained an exciting martial arts class with little to no down time

● Managed part time staff and trained them on proper practices and professionalism

● Sold membership programs

● Problem-solved for parents and students

● Made prospecting calls for introductory classes, new students, and retention of absent students

● Canvased for sponsorship for our local tournament

● Planned and executed monthly retention events for our school

● Worked personally with students ranging from 2 years to 75 years

● Cleaned and maintained a well-organized classroom and office

● Closed the school in a timely manner

● Attended weekly staff training

NOTABLE ACCOMPLISHMENTS

● Secret Security clearance with the DoD

● Achieved the level of Student Master Sergeant at Advanced Individual Training

● 3rd Degree Black Belt

● 2012 AKA Grand Nationals Extreme Form Grand Champion

● Completed Instructor College 4 years in a row at the Martial Arts Industry Association

● Promoted to Sergeant in U.S. Security Associates within 6 months of full time work. REFERENCES

Janelle Cote Owner of Dojo Karate Waconia

Business: 952-***-****

Mobile Phone: 763-***-****

Michael Salas Owner of Dojo Karate Rogers and Dojo Karate Medina Business: 763-***-****

Mobile: 612-***-****

Jessica Bothell EHS Manager for Eaton Vehicle Group in Galesburg, MI Office: 269-***-****

Mobile: 269-***-****

Email: adsy0b@r.postjobfree.com

Travis Bergren Owner of Rivet City Productions

Office: 612-***-****

Email: adsy0b@r.postjobfree.com



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