Sales Associate Customer Service

CRISTIAN MARTIN DELGADILLO

Email: ********.**@*****.*** Phone: 310-***-****

RECENT EXPERIENCE

Inspira, El Segundo January 2022 – June 2022

Behavior Technician/Interventionist

● Work individually with 5+ clients on the Autism Spectrum or with other developmental/ behavioral disabilities to help improve quality of life using applied behavioral analysis.

● Implement skill acquisition programs to teach social, communication, safety, and daily living skills

● Collaborate with a team of Occupational Therapists, Speech Pathologists, Nurses, and Educational Therapists to assist in generalization of client skills.

● Conduct on the spot parent education training using the basic principles of behavior analysis

● Assist patients in developing healthier thought patterns and behaviors.

● Analyze patients’ behavioral patterns to diagnose mental health disorders.

● Develop and adjust suitable treatment programs based on patients' diagnoses.

● Recommend activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions. ACES ABA, Long Beach March 2021 – January 2022

Behavior Technician/ Interventionist

● Supported the Case Supervisors and BCBA in implementing a personalized plan to help each client reach their full potential.

● Responded effectively, compassionately, and expertly to various situations that arose during sessions including but not limited to: Non-Contingent Reinforcement, Priming, Differential Reinforcement of Alternative behavior.

● Recognized and acknowledged improvements in behaviors to reinforce the continuity in positive behavioral patterns.

● Familiarized myself with each clients’ individual needs and utilized redirecting techniques to reinforce positive behaviors.

● Collaborate with patients' families to obtain feedback on implemented treatment plans and patients' progress.

● Educate younger patients’ parents and teachers on using play to improve communication issues. RETAIL EXPERIENCE

Urban Outfitters, California February 2014 – November 2019 Sales Associate (Torrance) February 2014 - August 2014 Team Leader (San Francisco) August 2014 - June 2016 Flagship Department Manager (San Francisco) June 2016 - November 2019

● Influenced team and act as brand ambassador--reflecting company values and partnering with leadership team to create an engaging customer experience.

● Led team of 100+ associates and 10 team leaders by actively assessing sales, prioritizing customer service and promoting people from within.

● Visually impacted department which was reflected by the annual $3 million sold under my department–surpassing company expectations.

● Collaborate with the product flow team to ensure the product is in prime placement for sales and customer engagement.

● Onboarded new hires by coordinating a “peers teaching peers” training per new hire and led a yearly retraining workshop for company morale.

Camper, San Francisco 2016

Key Holder

EDUCATION

San Francisco State University, San Francisco, CA May 2019 Bachelor of Art, Art History

ADDITIONAL

● Languages: English (Native); Spanish (Fluent) • Volunteer: Free Arts (2021-2022) • SFMOMA Judy Chicago Installation Be No More (2017)

● Accredited Writer & Editor: International Association of Professional Writers & Editors

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