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Assistant Manager Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
October 10, 2022

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Resume:

CURRICULAM VITAE

G.RAJKUMAR Mobile: 984-***-****

Mail Id:adsxzw@r.postjobfree.com

OBJECTIVE

Getting an opportunity to work for your organization where my knowledge and skill can be utilized at maximum at the same time I, myself and get an opportunity for career enhancement and professional growth.

EDUCATIONAL QUALIFICATIONS

EDUCATIONAL QUALIFICATION

INSTITUTION

BOARD/UNIVERSITY

YEAR OF PASSING

% OF MARKS

M.A.Economics

Sethupathy Govt. Arts. College

Alagappa University

April 2006

64.12%

B.B.E

Dr.Zahir Hussain College

Madurai Kamaraj University

April 2003

55.00%

H.S.C

A.V.Higher Secondary School

State Board

March 2000

54.58%

S.S.L.C

A.V.Higher Secondary School

State Board

March 1998

61.88%

COMPUTER SKILLS

I am highly skilled in the use of computers and the Internet, including Microsoft Office, Tally. I learn very quickly, possess excellent verbal and written communication skills, and type approximately 55 words per minute..

EMPLOYMENT HISTORY

1) Assistant Manager Incharge Gr I Feb 2017 March 2021

Muthoot Finance Limited(NBFC), Mudukulathur Branch, Sivaganga Region.

Branch Administrative work and business growth development activities.

Preparation for BRS and Credit Report.

Customer service for Inward and outward remittance, and also Gold Loan Business.

KYC document verification and cross selling products.

2)Assistant Manager Incharge Gr II April 2021

Muthoot Finance Limited(NBFC), Paramakudi Branch, Sivaganga Region.

️ Gold loan growth Target vs achievement.

️Field verification for customers fields for credit worth.

️ Forex business and Money transfer from abroad and india to abroad and also Nepal Money transfer to Nepal citizens. Gold coin sales, Health Insurance, Two wheeler Four wheeler insurance sale, Deposits (NCD), Debentures canvassing and consumer durable goods and overall Branch target achieved.

️To meet HNI customers and also educate the our business parameters to converted business our company.

️Ensure to relationship maintain our customers.

3)Achievements:

️I have achievements in Q2FY-2020 Gold laon portfolio 2.56 cr in 6th place out of 490 branches in south India.

️Overall FY2017 to FY 2020 Gold loan growth 6 cr milestone achievement.

️NPA /PNPA reduction below 2% and overall Interest collection achievement 110%.

️Win the contest go to Goa summit.

Another achievement in Q2 FY 2021 Gold loan portfolio 2.52 cr in 3rd place out of 490 Branches in south India.

4) Junior Relationship Executive March 2010 Feb-2017

Muthoot Finance Limited, Paramakudi, Sivaganga Region.

Acknowledgements of inward mail received.

Issue cash receipt.

Recounting of currency notes by cash department staff.

Ensuring the proper contents in covers and envelops including registered ones before dispatch.

Accept cash from Head cashier, maintain and manage records, tally cash and handover

remaining cash to Head Cashier and generation of relevant/required reports.

Briefly explain the features of Bank's various products and services to customers, to reply their queries and to refer interested customers to appropriate specialized sales personnel.

5) Accountant May 2007 to January 2010

Sree Kumaran Thangamaligai ( The Chennai Silks Group)

Handling all the cash transaction

Receive payment by cash, cheques, credit card etc

Checking daily cash accounts

Guiding and solving queries of customer

Providing training and assistance to new joined cashier

Maintaining monthly, weekly and daily report of transactions

Purchase gold ornaments from suppliers and the same verified by physically and system

PERSONAL DETAILS

Full Name

G.Rajkumar

Father s Name

G.Ganapathy

Date of Birth

01.01 1982

Sex

Male

Nationality

Indian

Religion & Community

Hindu

Martial Status

Married

Address for Communication

1/10, North street,

Memangalam,

Nainarkoil(Post),

Paramakudi(Taluk)

Ramanathapuram (District).

Tamilnadu, India.

Pin Code 623 705,

DECLARATION

I hereby declare that all the above particulars are true to the best of my knowledge.

DATE: Yours faithfully

PLACE:



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