Customer Service Operations Manager

FARHEEN IQBAL

*** ** **** ** #*** Richardson Tx.

Contact: 682-***-****

Email: **************@*******.***

PROFESSIONAL SUMMARY

Operations manager and team leader with proven ability to inspire and share vision, empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influence diverse groups, applying sound business judgement and influencing skills to meet and exceed goals. Maintain basic working knowledge of all operations with the ability to drill down to identify problems and take corrective actions.

SKILLS

• Process improvements

• Employee training and development

• Customer service

• Cash register handling

• Inventory control

• Staff management

• Manage operations

• Time management

EXPERIENCE

Macy’s

Seasonal retail associate Sep 2022 -current

• Provide customer service

• Cash register

• Fulfillment

• Managing pickup orders

MHA USA LLC

(Dallas Terka)

Manager of operations Jan 2020-Apr 2022

• Build strong relationships with suppliers and customers to secure competitive products and prices.

• Adhere to corporate standards and regulations, encourage safe and efficient operations.

• Monitor market and competitor trends to develop new ideas and maintain company relevance.

• Provided employees with guidance in handling difficult problems or in resolving escalated complaints and disputes.

PK CATERING SERVICES

Manager Feb 2013-Mar 2017

• Maintained onsite presence to ensure the operations team met all company standards.

• Built relationships with vendors and customers.

• Managed team performance, company promotions and conducted performance appraisals.

• Looked after day-to-day catering orders.

• Make sure that orders are prepared and delivered on time. EDUCATION

Master of Arts: Economics Dec, 2008

University of Karachi: Karachi, Sindh, Pakistan.

Bachelor of Commerce: Commerce Dec, 2006

University of Karachi: Karachi, Sindh, Pakistan.

High School Diploma: Science Aug, 2003

Government Degree Science college: Karachi, Sindh, Pakistan.

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