Dental Assistant Customer Service

CONTACT

602-***-****

****************@*****.***

Phoenix, AZ

EDUCATION

Dental Assistant Program

2019

Arizona College

Associates of Applied Science

Healthcare Administration

2022

Arizona College

SKILLS PROFILE

Dental Assistant

Aspen Dental Chandler, AZ 2019-2021

•Order & monitor dental supplies & equipment inventory.

•Assist dentists in management of medical or dental emergencies.

•Take & record medical and dental histories & vital signs of patients.

•Prepare patients, sterilize or disinfect instruments, set up instru- ment trays, prepare materials, or assist dentists during dental procedures.

•Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computers.

•Provide postoperative instructions prescribed by the dentist. Pharmacy Tech

Alliance RX Phoenix, AZ 2020-2021

•Responsible for compassionate customer service & accurate payment processing in a fast-paced pharmacy.

•Excelled at inventory management, math calculations, & pharmacology.

•Reviewed or made changes to customer accounts.

•Kept records of customer interactions, processed customer accounts & filed documents.

•Met personal/team sales targets & call handling quotas.

•Processed new prescription & refill requests & entering them into store software

•Print labels for completed prescriptions, package prescriptions appropriately, place labels & organize prescriptions for pick-up.

•Communicated with doctors and hospitals to request refills & confirm accuracy of prescriptions.

•Fluent in English & Arabic

•Workflow Management

•Payment Processing

•Team Training & Supervision

•Preparing Prescriptions Labels

•Conflict Resolution

•Exceptional Math Skills

•Policy & Decision Implementation

•Time Management

•Well-versed on HIPAA & Privacy Laws

•Maintaining Pharmacy Equipment

•Knowledge of Medical Terminology

•Experience in Handling

Confidential Information

•Experienced in DMH Medi-Cal

•Insurance Verification

•Stress Management

•Problem Solving

•Healthcare Experience

•Computer Skills including:

Microsoft Word, PowerPoint, and Excel

MOHMMAD AL-Passionate about MANSORI making a difference in patient lives. EXPERIENCE

Patient Transport

Banner University Medical Center Phoenix, AZ 2021-2022

•Transported patients safely and efficiently between various departments following appropriate transfer techniques & proper isolation/infection control procedures.

•Validated patients’ identity based on established department protocol.

•Remained alert to patient condition and promptly communicates changes to clinical staff

•Assisted with patient handling & lifting using appropriate patient safety equipment and appropriate safety procedures.

• Responsible for the timely delivery of services with a strong focus on customer service.

Contact this candidate