General Manager Customer Service
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Erick Hartman
Extensive Management Experience
North Tonawanda, NY 14120
************@*****.***
Authorized to work in the US for any employer
Willing to relocate to Niagara Falls, NY, Irving, TX or Bu alo, NY Add your summary
Work Experience
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Restaurant Manager
Pinstack Entertainment - Irving, TX
February 2021 to March 2022
Ran full scale restaurant, along with overseeing all entertainment venues. This included all 28 bowling lanes,all outdoor games & over 150 video games as well as bumper cars, rope climbing & 2 story laser tag.
Extensive catering & BOH experience.
Hired in as Manager
Furr's Fresh Bu et - Arlington, TX
July 2019 to April 2021
Promoted to AGM in 2020.
Increased Sales by 5 % Attending Chamber of Commerce Meetings, LSM with Sta, Military Mondays and Senior Night.
Partnership with Kitchens.com to increase Sales Post Pandemic, Added 2 more Restaurant Concepts Menus in their kitchen, Zio's Italian Kitchen and Wing and Go; Guests would have food delivered via Uber Eats/Door Dash/Post Mates and
Guests could pick up as well at restaurant.
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Decreased Food Costs from 40% to 34% through training, proper portioning, controlling inventory, following recipes and spec sheets.
Decreased Labor Costs from 29% to 27% through scheduling according to forecast, cross training, hands on management and cutting sta during slow periods. Coached, managed and developed teams through hiring, training, sta ng and creating a positive work environment.
Maintained excellent hospitality, customer service and satisfaction while achieving maximum revenue.
Assured high food quality in compliance with brand products.
(Reason for looking: Furloughed Covid-19 Looking to develop professional experience with a stable and growing concept)
AGM/Training Manager
Corner Bakery - Southlake, TX
May 2015 to June 2019
Annual Sales Volume: $2.3 Million
Hired as MIT, promoted to Manager and promoted to Assistant General Manager. Assigned to 4 stores with Southlake store recognized as the #1 store in the state store sales. Increased Sales & Catering Sales by 5% YOY during tenure by promoting stores and Chamber involvement.
Reduced Labor Costs from 20% to 17.1% by tight scheduling to forecast and demand on daily basis. Earned Top store labor in state for lowest labor costs in 2018. Decreased Food Costs to 26.2% against goal of 28% by training sta in inventory and portion control. Retained low employee turnover through daily communication with sta and sta buy-in. Oversaw all MIT training and store training promoting 9 MIT's into management and 2 shift supervisors.
Recognized as Top Managerial Trainer for MIT Franchisees. Led LSM e orts with Chamber involvement in each city assigned and feet on the street marketing. Consistently hit 85% or better annually on guest feedback through proper training.
(Reason for leaving: Took a leave for mother's passing and deiced to seek another opportunity due to change in management direction; growth opportunity with Furr's) Manager and Promoted to Assistant General Manager
Fat Daddy's - Mans eld, TX
January 2013 to April 2015
Increased sales by 5% YOY via LSM, promotions and four wall execution. Recognized for busiest day in franchise history earning over $47,000. Reduced Labor Costs by 1% by increasing sta and controlling shifts. Maintained Food Costs by portion control and recipe adherence. Responsible for all hiring, training and development of sta . Coordinated LSM to all local businesses via promotions yers and specials (Reason for leaving: 9/28/22, 1:24 PM Indeed Resume
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Coordinated LSM to all local businesses via promotions, yers and specials. (Reason for leaving: Accepted growth opportunity with Corner Bakery)
Kitchen Manager
Frankie's Sports Bar and Grill - Dallas, TX
January 2011 to December 2012
promoted to FOH Manager and then to Assistant General Manager. Increased Sales by 8% during tenure by promoting drink specials and employee retention practices. Maintained Labor Costs by managing schedule to demand and adjusting as needed. Reduced Food Costs by simplifying menu and training sta on waste and portion control. Directly involved in LSM via business card drops and online marketing with specials.
(Reason for leaving: Better opportunity with Fat Daddy's) Regional Sales Executive
GLAZER'S DISTRIBUTORS - Dallas-Fort Worth, TX
January 2000 to June 2010
I sold & traveled all over DFW & all over outside of DFW. This also included many grocery & other chains across Texas. I'm very adept at building business relationships & keeping pro ts & margins in line. Education
Erie College (2 tears college) in Culinary Arts
Erie Community College - Bu alo, NY
September 1988 to June 1990
Diploma
North Tonawanda High School - North Tonawanda, NY
Skills
Do you have any of these top skills employers are looking for? Climbing
Catering
HR Sourcing
Bartending
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Bartending
Merchandising
Computer Networking
Operations Management
Event Planning
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Responsible for training of management trainees.
Both corporate & franchise
Labor Cost Analysis
Talent Acquisition
Culinary Experience
Recruiting
Kitchen Management Experience
Restaurant Management
Management
Talent Management
Change Management
Branding
Employee Orientation
ATS
Pricing
Human Resources
PeopleSoft
Project Management
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Project Management
Presentation skills
Continuous improvement
Awards
Most improved athlete
June 1988
Wrestled from 1986 to 1988. In senior year, I won the state championship. I came from junior varsity, not starting to captain & state champion in senior year. Certi cations / Licenses
TABC Certi ed
Bartender License
Food Handler Certi cation
Assessments
Cooking skills: Basic food preparation - Expert
September 2021
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Food service: Customer situations - Expert
September 2021
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Customer focus & orientation - Familiar
September 2021
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General manager (hospitality) Pro cient
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General manager (hospitality) - Pro cient
September 2021
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Food safety - Highly Pro cient
September 2021
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Bartending - Pro cient
September 2021
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Scheduling - Completed
September 2021
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Restaurant manager - Familiar
September 2021
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Work motivation - Familiar
September 2021
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Management & leadership skills: Planning & execution - Completed April 2021
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Following directions - Familiar
April 2021
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Restaurant manager - Completed
February 2021
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Supervisory skills: Motivating & assessing employees - Familiar 9/28/22, 1:24 PM Indeed Resume
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© 2022 Indeed - Cookies, Privacy and Terms - Do Not Sell My Personal Information Supe so y s s: ot at g & assess g e p oyees a a
February 2021
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Work style: Reliability - Familiar
February 2021
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Supervisory skills: Interpersonal skills - Pro cient May 2019
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Management & leadership skills: Planning & execution - Familiar May 2019
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Management & leadership skills: Impact & in uence - Pro cient May 2019
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Additional Information
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