YVONNE

OWUSU

adsxpn@r.postjobfree.com

240-***-****

GERMANTOWN, MD 48104

SKILLS

Skills Summary

Expertise in SDLC methodologies – Agile, Scrum, Kanban, and Waterfall.

Strong technical command of project management tools – JIRA, MS Project, and MS Office Suite.

Well-versed in project version control and collaboration tools – SharePoint, Salesforce

Strategic Planning Execution, Process Optimization, Change Management, and Release

Management.

Possess strong ability to adapt and learn new technologies and new business lines rapidly.

Good knowledge of portfolio analysis, management, and customer segmentation.

Self-motivated individual with strong communication skills, great attention to detail and ability to work under pressure.

Ability to identify opportunities to automate processes for efficiencies.

Strong written and verbal communication skills, including executive management.

Effective at mediating peer disputes and interpersonal or working style differences.

Proven change agent capable of coaching agile practices to teams and individuals from

Across different functions, experiences and geographies.

Expert with Metrics based reporting for Agile/Waterfall/Kanban methodologies.

Self-motivated with passion for leading Scrum teams to continually improve quality and delivery.

EDUCATION

PRESBYTERIAN UNIVERSITY COLLEGE oF GHANA

Ghana • 2008

BSC: MARKETING AND BUSINESS ADMINISTRATION

Licenses and Certifications

Certified Scrum Master (CSM)

Tools

Jira

Azure DevOps

Microsoft Word, Excel, powerpoint

PROFESSIONAL SUMMARY

CERTIFIED SCRUM MASTER Certified Scrum Master with a proven track record of leading and coaching development teams in Agile, and Waterfall Environment. Driving the adoption of Agile principles, practices and effectively leveraging technology to create strategic business value. An accomplished servant leader with a track record in successfully improving productivity and customer satisfaction while leading and coaching distributed and co-located teams.

WORK HISTORY

Jubilee Association Maryland - Scrum Master

01/2021 - Current

Established cadence for sprints and program increments and facilitated the core scrum ceremonies and best practices

Guided project team meetings including sprint pre/planning meetings, daily scrum, and sprint review and retrospective meetings

Established and maintained close, collaborative working relationships between scrum team members and stakeholders to provide transparency and accountability, as well as relevant and needed updates to stakeholders and management

Ensured that the team has a clear understanding of the Definition of Done and how to meet it

Guided the team in self-organization, encouraged and motivates the team to focus on iteration goals, and improve on continuous delivery

Eliminated impediments by actively addressing issues so the team can remain focused on achieving the objectives of the sprint

Monitored, captured, and distributed retrospective feedback

Developed dashboards, reports and advanced filters in Jira to provide end-users and leadership with meaningful performance metricsHelped scrum and development teams to identify gaps and suggested improvements based on Agile, and Scrum

Coached development team and stakeholders on how to use Actively engaged in defining and managing action items, identifying issues and risks, adjusting scope, and identifying tasks necessary to complete planned work

Resolved or escalated blocking impediments when necessary

Observed team dynamics, recognized strengths and weaknesses of individual team Member contributions, and coached team as a whole, driving improvement in productivity

Experienced in migrating/merging different Jira Projects and developing Project based automation rules

Assisted Product Owner in implementing backlog refinement methodology across all scrum teams

Facilitated discussions and conflict resolution while empowering team to self-organize

Managed identified risks and issues to resolution by removing impediments that prevent team from completing the work negotiated for a given sprint; provides effective reporting of impact and status

Drove effective sprint retrospectives to continuously improve delivery quality and team health

Provided overall guidance to the team to adhere to Agile principles and practices.

Target Community & Educational Services - Scrum Master

11/2019 - 01/2021

Served as an Agile knowledge source within the organization.

Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings

Helped scrum and development teams to identify gaps and suggested improvements based on Agile, and Scrum

Coached development team and stakeholders on how to use Actively engaged in defining and managing action items, identifying issues and risks, adjusting scope, and identifying tasks necessary to complete planned work

Resolved or escalated blocking impediments when necessary

Observed team dynamics, recognized strengths and weaknesses of individual team Member contributions, and coached team as a whole, driving improvement in productivity

Provided coaching and mentorship to team members in order to improve team's Agile and Scrum maturity

Facilitated definition of sprint goals and deliverables

Tracked metrics on sprint progressdentified risks, removed team-level impediments, resolved conflicts, and recommended mitigations.

VINDEX CONSULTING LLC - Scrum Master

07/2017 - 11/2019

Facilitated daily stand-ups, reviews, retrospectives, and user workshops

Participated in and supported capacity planning and development of long-term strategic goals for systems and software in conjunction with end-users and department managers

Developed Business Requirement Documents, Change Controls, tracked progress of error resolution, assisted in research

Worked with Product Owner to develop User Stories to meet Feature acceptance criteria

Actively engaged in defining and managing action items, identifying issues and risks, adjusting scope, and identifying tasks necessary to complete planned work

Resolved or escalated blocking impediments when necessary

Observed team dynamics, recognized strengths and weaknesses of individual team Member contributions, and coached team as a whole, driving improvement in productivity

Provided coaching and mentorship to team members in order to improve team's Agile and Scrum maturity

Facilitated definition of sprint goals and deliverables

Tracked metrics on sprint progress

Prepared and delivered presentations to both technical and non-technical audiences (includes facilitation of sprint and release demonstrations)

Developed and maintained project plan

This included documenting business needs, and project requirements, communicating requirements to IT team for technical solution, and estimated project duration

Managed vendor relationships and expectations

Worked with product owner to move product backlog items and ensure they are converted to working product by removing impediments

Collaborated with product owner to establish and enforce sprint priorities and release delivery deadlines

Community Options Inc - Scrum Master

MD • 05/2016 - 07/2017

Created business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedule

Collaborated with project leadership and project team to implement, operationalized, and maintain t predict requirements

Managed stakeholder relationships with both analytical and non-analytical subject matter experts in myriad business units across our organization

Translated conceptual user requirements into functional requirements in a clear comprehensible manner for our software team

Ensured that our team is kept well informed of project changes with open communication

Participated in and supported capacity planning and development of long-term strategic goals for systems and software in conjunction with end-users and department managers

Provide technical assistance and support for issues related to computer systems, software, and hardware.

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