Pharmacist

Cheryl Lassman

North Bergen, NJ ***** ********@*****.*** 646-***-****

PROFILE SUMMARY

People-centric pharmacy leader with 8+ years of experience in pharmacy oversight, medication therapy management, and customer service. Passionate about engaging clients and providing the highest level of customer service and attention to detail while also managing the daily operations of the pharmacy and COVID-19 vaccinations. Skilled in budget management, conflict resolution, and implementation of new initiatives. Leads teams to success during the pandemic by promoting resilience, adaptability, authenticity, and enthusiasm in every interaction. Effectively influences staff members to consistently deliver quality services and products to customers. Seeking positions outside of retail settings to broaden pharmacy experience.

PROFESSIONAL EXPERIENCE

Pharmacy Manager

Walgreens Pharmacy New York, NY August 2019 – January 2022

●COVID-19 frontline pharmacist who managed a high-volume pharmacy exceeding expectations despite challenging conditions of the pandemic.

●Successfully led the in-store integration of a Duane Reade pharmacy acquired in 2020 by working with senior leadership to implement comprehensive plan regarding the high-volume store.

●Partnered with team to sell an average total RX count of 11,240 orders per month in the first half of 2021, which demonstrated a 37% increase YOY due to increased demand post-merger.

●Contributed to the team’s administration of over 1480+ flu shots, which exceeded the pharmacy store goal by 24% or 1200 shots.

●Oversaw all clinical duties such as monitoring, dosing, reviewing, and dispensing medications in compliance with state and federal regulations.

●Managed direct pharmacist team of eight people and recruited, trained, and coached staff.

●Initiated and implemented vaccinations in the area during the pandemic to elderly customers, administering 100+ vaccinations per day.

●Rolled out new initiatives related to the pandemic from scoping to implementation.

●Project managed the pharmacy merger by taking new clients and managing staffing and medication needs for the new customer base.

●Led the implementation of retained script count and volume post-merger.

Staff Pharmacist

Walgreens Pharmacy Columbus, OH / New York, NY September 2015 – August 2019

●Assisted in opening Ohio’s first collaborative workplace health center through a partnership with Premise Health.

●After a fire damaged the store in 2019, led the pharmacy salvage and rebuilding of the pharmacy.

●Designed a vaccine initiative to increase awareness of vaccines for a district-wide initiative.

●Identified ways to optimize inventory management, financials, and customer experience.

●Performed clinical and wellness services such as immunizations, flu shots, medication management, drug therapy reviews, and patient consultations.

●Provided information on medication to patients, physicians, and other allied health professionals.

●Drove compliance, quality, clinical outcomes, and pharmacy growth.

●Closely monitored RX count and improved loss reduction.

●Performed problem solving and conflict resolution to strip all medicines and oversee recovery.

Pharmacist Intern

Walgreens Pharmacy Columbus, OH / New York, NY September 2013 – September 2015

●Provided a superior patient experience by working alongside pharmacy team members to promote pharmacy policies and best practices in all customer interactions.

●Delivered patient care for health services such as blood pressure, medication therapy management, and patient counseling.

●Handled sales at the register and supported inventory management activities of pharmaceuticals.

●Developed customer relationships to promote satisfaction and prescription refill metrics.

Select APPE rotations

Various Columbus, OH / New York, NY September 2014 – September 2015

●Performed pharmacy rotations at Uptown Compounding Pharmacy and Whitehall Family Health Center in Ohio.

●Gained clinical experience through rotations at St. Thomas’ Hospital in London, UK, Grant Medical Center in Columbus, OH, and Mount Sinai Medical Center in New York, NY.

●Worked across several departments including the cardiovascular unit, kidney and liver transplants, and family health.

EDUCATION

Doctor of Pharmacy Ohio State University College of Pharmacy June 2015

Bachelor of Science in Psychology, GPA 3.6 Stony Brook University May 2011

Skills:

●Pharmacy Practice

●Customer Service

●Inventory Management

●Patient Counseling

●Quality Assurance

●Clinical Pharmacy

●Drug Utilization Reviews

●Team Leadership

●Documentation

●Performance Monitoring

●Facilitation

●Conflict Resolution

●Budget Management

●Benefit Management

●Compliance

CERTIFICATIONS

●BLS-certified

●American Pharmacists Association (APhA) immunization certification

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