Care Representative Service
Resume:
Chundra Garrison
Houston, TX
************@*****.***
I am a self-driven office professional motivated to exceed all set expectations. I excel under pressure and remain professional in fast paced, stressful situations. I am able to quickly pick up new tasks and processes and adapt to change.
Work Experience
Single Point of Contact
Alaw/Caliber Home Loans - Houston, TX
November 2021 to Present
.Placed outbound calls to borrowers to update status of loans. Accepted inbound calls from customers. Processed and reconciling for accounts affected by the Pandemic. Maintained consistent contact with internal and external customers. Ensured Follow up actions when necessary. Complete proper verification of customers and authorized third parties.. Assist borrowers with required documents needed for loan modification, partial claims and deferrals. Informed borrowers of terms of different agreement Accepted payments Provided customers of payment history. Located documents required for Loss mitigation and informed borrowers of documents required for process Offered post forbearance options. Updated personal account information Set up and extend forbearance Requested pay off information for customers .Maintained average Handle time
Loan Processor/ Customer Care Representative
Shellpoint Mortgage - Houston, TX
September 2018 to March 2019
● Answered and explained escrow shortages to clients.
● Entered and transferred client information into data base.
● Entered client complaint information into system.
● Forwarded documents to correct department for updating.
● Informed and discussed possible fees and also processed mortgage payments. Account Supervisor
Reliant/NRG - Houston, TX
January 2017 to March 2018
● Updated accounts.
● Upsold home essential sales for plumbing and electrical as well as AC surge protection.
● Accepted payments and set arrangements for extensions.
● Reconnected services and negotiated plans for home and business accounts.
● Received escalated calls to resolve customer issues and retain customers. Customer Care Representative
Iqor/Cspire - Houston, TX
May 2015 to February 2017
● Processed payments.
● Advised consumers about plans and upgraded and changed plan options.
● Discussed billing issues, troubleshot cell phone devices and processed phone insurance claims.
● Scheduled shipping and deliveries to customers.
Sales/Marketing Representative
Just Energy - Houston, TX
November 2014 to January 2015
● Gave customers an overview of service and products.
● Assisted with application process for households.
● Sold price protection
Customer Service Representative
Teletech @ Home - Bastrop, LA
October 2012 to January 2013
● Assisted customers in selecting merchandise and submitted information for purchase.
● Checked out customers online and entered credit payment method.
● Set up delivery for Geek Squad, answered various questions concerning electronics and gave description of products.
Secretary
Community Enhancement Center - Grambling, LA
September 2008 to December 2012
● Answered phone calls and scheduled appointments.
● Faxed and e-mailed monthly invoices.
● Entered data, accepted payments and disbursed payroll checks. Education
Some college in Elementary Education
Grambling State University - Grambling, LA
August 1989 to May 1993
Skills
• Time management
• Customer service
• Escrow
• Fair Housing Regulations
• Loan Officer Experience
• Upselling
• Loan Origination
• Microsoft Office Microsoft 365 Microsoft word and Excel, Early Resolution, Nice, Ring Central MSP/ Black Knight, Carbon Copy, Paymentus (10+ years)
Additional Information
1. I am knowledgeable of GSE FHA, Fannie Mae,Freddie Mac USDA,And VA loans
Contact this candidate