Customer Service Data Entry

CAMILYA JONES

Newnan, GA ****

404-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in Retail and Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Polite and professional at all times. I've been very successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

SKILLS

Training Initiatives

Scheduling and Coordinating

Maintaining Clean Work Areas

Team Management Understanding

Managing Operations and Efficiency

Team Meetings

Team Relationships

Credit Card Transaction Processing

Process Evaluations

Data Entry and Maintenance

Issue and Complaint Resolution

Interpretation and Translation Services

WORK HISTORY

09/2016 to Current Team Leader Manager

Walmart – Newnan, Georgia

Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Increased productivity by 100% and revenue streams by 100% through effective change management practices.

Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office. Led employee relations through effective communication, coaching, training and development.

Facilitated meetings to communicate team performance goals and results. 08/2014 to 09/2016 Front End Supervisor

Kroger – Newnan, GA

Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.

Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities. Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.

Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

EDUCATION

05/2019 Associate of Arts: Early Childhood Education Georgia Perimeter College - Clarkston, GA

05/2014 High School Diploma

Clarkston High School - Clarkston, GA

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