Appointment Setter Customer Service
Resume:
Sondra Nelson
Office Management
Rochester, NY **613
************.****@*****.***
Willing to relocate to: Atlanta, GA - Syracuse, NY - Buffalo, NY Authorized to work in the US for any employer
Work Experience
Office Manager
Advance Heating & Cooling - Rochester, NY
April 2020 to May 2021
Outbound appointment setting
• Office manager
• Dispatch
Marketing Specialist II
Market Sales Solutions - Rochester, NY
November 2019 to February 2020
• Meet quota for outbound dials,
• Customer service,
• Reading scripts for potential clients
• Appointment setting
Shift Supervisor
Dunkin' Donuts - Rochester, NY
June 2019 to November 2019
• Customer service,
• daily money exchange
• bank deposit
• over see shift and employee
• Become manager within first 45 days of employment. State Farm Team Member
State Farm Mutual Automobile Insurance Company - Rochester, NY June 2018 to August 2018
• Customer service
• Insurance quotes
• Lead generation
• Outbound calls to clients to upsell
• Appointment setting
Account manager Inbound CSR
Concentrix - Rochester, NY
May 2017 to May 2018
• Inbound CSR
• Appointment setter
• Customer service
Customer Service Representative
Affordable Hotel - Decatur, GA
February 2016 to November 2017
• Customer service
• Over see house keepers
• Cashier
Outbound Sales Representative
Renewal by Andersen - Rochester, NY
February 2014 to February 2015
• Customer service
• Appointment setter
• Lead generation
Education
license in Cosmetology in cosmetology
Continental School of Beauty Culture - Rochester, NY September 2010 to May 2011
Skills
• Crew Member, Fast Food, Food Service, Key Holder, Shift Lead, Team Member, Shift Supervisor
• Microsoft Word
• Office Experience
• Customer Service
• Account Management
• Shift Supervisor
• Food Service
• Team Member
• Crew Member
• Key Holder
• Fast Food
• Customer Support
• Outbound Sales
• Cold Calling
• Hair Styling
• Makeup Application
• Computer Literacy
• B2B Sales
• Telemarketing
• Cashiering
• Ged (1 year)
• Salesforce
• Upselling
• Management
• Data Entry
• Phone Etiquette
• Cash Handling
• Inside Sales
• Sales Management
• Front Desk
• Sales
• English
• Marketing
• Administrative experience
• Microsoft Excel
• Retail sales
• Supervising experience
• Negotiation
• Leadership
• Typing
• Windows
• Filing
• Order fulfillment
• Order entry
• Microsoft Access
• HVAC
• Writing skills
• Computer skills
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Sales fit — Proficient
August 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am also computer literate.
Contact this candidate