Sondra Nelson

Office Management

Rochester, NY **613

adsxnu@r.postjobfree.com

+1-716-***-****

Willing to relocate to: Atlanta, GA - Syracuse, NY - Buffalo, NY Authorized to work in the US for any employer

Work Experience

Office Manager

Advance Heating & Cooling - Rochester, NY

April 2020 to May 2021

Outbound appointment setting

• Office manager

• Dispatch

Marketing Specialist II

Market Sales Solutions - Rochester, NY

November 2019 to February 2020

• Meet quota for outbound dials,

• Customer service,

• Reading scripts for potential clients

• Appointment setting

Shift Supervisor

Dunkin' Donuts - Rochester, NY

June 2019 to November 2019

• Customer service,

• daily money exchange

• bank deposit

• over see shift and employee

• Become manager within first 45 days of employment. State Farm Team Member

State Farm Mutual Automobile Insurance Company - Rochester, NY June 2018 to August 2018

• Customer service

• Insurance quotes

• Lead generation

• Outbound calls to clients to upsell

• Appointment setting

Account manager Inbound CSR

Concentrix - Rochester, NY

May 2017 to May 2018

• Inbound CSR

• Appointment setter

• Customer service

Customer Service Representative

Affordable Hotel - Decatur, GA

February 2016 to November 2017

• Customer service

• Over see house keepers

• Cashier

Outbound Sales Representative

Renewal by Andersen - Rochester, NY

February 2014 to February 2015

• Customer service

• Appointment setter

• Lead generation

Education

license in Cosmetology in cosmetology

Continental School of Beauty Culture - Rochester, NY September 2010 to May 2011

Skills

• Crew Member, Fast Food, Food Service, Key Holder, Shift Lead, Team Member, Shift Supervisor

• Microsoft Word

• Office Experience

• Customer Service

• Account Management

• Shift Supervisor

• Food Service

• Team Member

• Crew Member

• Key Holder

• Fast Food

• Customer Support

• Outbound Sales

• Cold Calling

• Hair Styling

• Makeup Application

• Computer Literacy

• B2B Sales

• Telemarketing

• Cashiering

• Ged (1 year)

• Salesforce

• Upselling

• Management

• Data Entry

• Phone Etiquette

• Cash Handling

• Inside Sales

• Sales Management

• Front Desk

• Sales

• English

• Marketing

• Administrative experience

• Microsoft Excel

• Retail sales

• Supervising experience

• Negotiation

• Leadership

• Typing

• Windows

• Filing

• Order fulfillment

• Order entry

• Microsoft Access

• HVAC

• Writing skills

• Computer skills

Assessments

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Completed

February 2021

Identifying and resolving common customer issues

Full results: Completed

Sales fit — Proficient

August 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Work style: Reliability — Highly Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am also computer literate.

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