Customer Service Data Entry

NB Nancy Booker

Kirbyville, TX ***** 1-409-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS Shift Management

I'm a quick learner

Building Customer Trust and

Loyalty

Courteous with Strong Service

Mindset

Customer Account Management

Understanding Customer Needs

Multitasking and Prioritization

Customer Data Confidentiality

Upbeat and Positive Personality

Responding to Difficult Customers

Calm and Professional Under

Pressure

Data Entry and Maintenance

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2021 to 08/2021 Cognosante McAllen, TX

Responded to customer comments and questions via LiveChat during shifts.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Resolved concerns with customers.

Worked the phone for covid 19 Funeral assistance reimbursement, and validated the documents that were received for the application. Educated customers on the process of applying for help. SHIFT LEADER 06/2003 to 08/2012

Walgreens Jasper, TX

Open and closing of the store.

Customer service.

Resets.

Scanning in the truck.

Taking care of the inventory of the store.

Price changes.

Markdowns.

OWNER/OPERATOR 01/1987 to 12/2002

Blueberry Farm Silsbee, TX

Owned and operated the day to day functions of a fresh blueberry farm. Payroll.

Sales.

EDUCATION High school diploma Computer Science

Lamar University, Beaumont, TX

High school diploma

Lumberton High School, Lumberton, TX

VERY FAMILY

ORIENTED. LOVE

THE OUTDOORS.

I love spending time with family and friends. I also love being outside with nature.

Contact this candidate