Data Entry Customer Service

Ty-Rah Turner

**** **** ***** ****** ***********, NC 28625 704-***-**** ***********@*****.***

Professional Summary

Goal oriented, self-motivated, and proven leader, seeking an opportunity in which I can utilize my abilities in a healthcare management role that will foster continuing learning and growth. I am an enthusiastic individual who truly has a heart for people and ensuring quality care.

Core Qualifications

• Good Knowledge of Medical Terminology

• Excellent Data Entry Skills

• Excellent Interpersonal Skills

• Strong Customer Service Skills

• Knowledge of HIPAA and Patient Confidentiality

• Skilled in Microsoft Suite

• Strong Communication Skills

• Clear Understanding of Patient Insurance Options, Including Medicare and Medicaid

Experience

Billing Specialist Mooresville, NC October 2021-Present

• Made sure patients at the long-term care facilities had insurance and power of attorney information.

• Billed prescriptions to insurance appropriately.

• Answered questions that patients or caregivers had about their bill over the phone with regards to HIPPAA.

• Worked with many insurance companies on behalf of the patients closely to get billing information if needed and for any other coverage concerns.

Lead Girls Winston-Salem, NC

Intern

February 2021 –

May 2021

• Assisted with the creation of an Ambassador Program for High School Students

• Used Microsoft Suite and Google docs, sheets, forums to enter and track data

• Acted as communication liaison providing direction and follow-up to ensure tasks were completed by deadlines

• Participated in budget discussions and planning

• Assisted with eMarketing for events

• Introduced innovative ideas to the program using both strategic and critical thinking skills

Shift Lead

August 2020

• Performed duties as required to make sure workflows were uninterrupted

• Supervised other staff members, ensuring all tasks were completed by shift end

• Consistently displayed excellent customer service

• Provided resolutions to conflict for both staff and customers

• Supervised fiscal closeouts, verified deposits and addressed discrepancies

Education

Bachelor's degree: Healthcare Management

Winston-Salem State University

May 2021

Associates: Arts Degree

Forsyth Technical Community College, Winston Salem, NC

Contact this candidate