Entry Representative Data

VANESSA ROSE HERNANDEZ

Providing the best customer service experience to customers giving correct accurate information professionally. One call resolution.

San Antonio, TX 78238

*********************@*****.***

+1-210-***-****

Working in a call center or remotely at home,

Providing helpful account information to customers with different options and resources. Authorized to work in the US for any employer

Work Experience

Bookkeeping

Diana's after school day care - San Antonio, TX

July 2018 to February 2022

Inputting amounts for the day care weekly for owner as well as providing cost plus fees., Due dates and rates for different ages of the children. Also providing information to parents of transportation if necessary and rates for picking up children after school . Collections Specialist

LTD Financial Services - San Antonio, TX

November 2013 to July 2016

Assisting Chase card holders with past due accounts. Taking balance in full or offering settlements to close out account. Also working out arrangements to resolve unpaid balance through installments. Customer Service Representative

QVC - San Antonio, TX

April 2011 to July 2016

Taking inbound calls processing returns and refunds . Reshipping items expediting orders issuing credits and refunds to credit cards or credits to accounts .Entering customer feed back for company. Offering the best options and allowing customers different resources if need be. Order Entry Representative

QVC - San Antonio, TX

November 2002 to March 2008

Placing orders for customers, Calling in providing product information and shipping orders to address requested inputting credit card information for billing and providing estimated delivery date. Customer Service/Collections Specialist

Education

High school diploma

Holmes High School - San Antonio, TX

June 2003

Skills

• Type 45 words pm

• Windows Xp

• Microsoft Office

• Microsoft Outlook

• Data Entry

• Google Docs

• Order Entry

• Accounts Receivable

• Negotiation

• Operating Systems

• Cold Calling

• Accounts Payable

• Computer Networking

• QuickBooks

• Microsoft Powerpoint

• Account Management

• Databases

• Bookkeeping

• Accounting

• Payroll

• Financial Report Writing

Assessments

Scheduling — Completed

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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