School Aide Front Desk

Donna Tucker

***-** ****** ****** *******, NY ***36 **.*.*.******@*****.***

Home 718-***-**** Cell 718-***-****

PROFESSIONAL EXPERIENCE

The Institute for Family Health of Harlem / Mental Health Department

Patient Service Representative

September 2016 -May 2019

• Expedite requests for medication refills

• Contact patients to remind of appointments booked and informing of any cancelations if needed

• Manage incoming calls concerning various issues pertaining to the department

• AdvantageCare Physicians – Brooklyn, NY

Customer Care Facilitator

June 2005 to May 2016

• Manage initial communication with patient and 36-site heath care network in 4 boroughs and Long Island

• Create customer schedule for visits to a wide number of medical professionals and procedures.

• Assist patients arriving at front desk including check-ins, and follow-up scheduling

• Navigating healthcare system on behalf of patients to ensure proper specialist referrals, testing, and medication refills

• Ensure appropriate patient intake and verify insurance plans

New York City Public School 54 – Richmond Hill, NY

School Aide

September 1999 to August 2005

• Assisted teachers and other school staff with education, classroom management, and safety for students aged 5 – 10 years old

• Supervised distribution of student meals and assisting with the feeding younger students

• Organizing recreational periods ensuring safety and educational content

• Distributed educational materials in classrooms

• Monitored all activities pertaining to dismissal and safety of children receiving late pick up

MTA Bridges and Tunnels – Bronx, NY

Bridge and Tunnel Officer (Temporary)

April 1997 to August 1998

• Collected and appropriately recorded all revenue from motorist

• Administered record of official vehicles which did not provide toll payments

• Assisted motorists with questions concerning navigation and safety

A.D.A.P.T. – East Harlem, NY

Intervention Specialist January 1994 to June 1996

• Performed outreach in local community to assist with understanding of high-risk behaviors for the contraction of AIDS/HIV; Assist individuals struggling with drug addiction

• Distributed literature informing potential clients of services available for HIV counseling and testing, drug abuse programs; Referred potential clients to available services

• Identified social service institutions including soup kitchens, and needle distribution centers

• Managed agency-wide comprehensive listing of social service providers in East Harlem community

EDUCATIONAL HISTORY

Bayside High School

Diploma 1982

York College

Computer Studies 1983-1985 (32 Credits)

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