Customer service
Resume:
QUALIFICATION HIGHLIGHTS
** **** *****’ experience with strong leadership skills in the medical industry.
Proficient with medical terminology, patient’s rights and medical-legal aspect of information release.
Knowledge of CPT, ICD-9 Codes. (i.e. EOB)
EMR knowledge through Greenway and Centricity and E-Clinicals, Waystar and Phressia
Thorough knowledge of insurance company contracts including Medicare for claims processing.
EXPERIENCE
ALLSTAR ORTHOPEDICS, Irving, Texas Sept. 2013 - Current
Check out Admin. Assistant/Billing Collections/Lead front desk.
Responsibilities include checking out patient and collecting co pays, co-insurance, deductibles and any outstanding balances owed. In my role as Financial Counselor when needed obtained surgery estimates through Waystar, if more than three codes, applied Omnicoder for correct order-of CPT codes and collected surgery deposits prior to patient having surgery as well as obtained OP reports as needed to submit for billing in timely matter from clinics, facilities where surgery was done. Also verified benefits by Phressia and Rivet. Answered and scheduled appointments and other misc. duties as needed.
IOSM, Irving, Texas Dec. 2010 – Sept. 2013
Check In Front Desk/Receptionist in DME Department
Responsible for verifying and obtaining authorization for durable medical equipment as ordered by physician.. Precerting all worker compensation dme prior to surgery. Trained and worked checking in/out patients as well as collecting co pays and deductibles and explaining benefits to patients. Arrange new patient referrals. Assist bilingual patients in translating. Familiar with answering phones and making appointments for patients and other clerical duties as needed.
Covenant Medical Center, Lubbock, Texas ` Sept. 2008 – Feb. 2010
Lab Assistant in Emergency Department
Waive testing for Flu, Strep, Cardiac Markers, BNPT, Sedrate’s and BHCG. Urinalysis, UDS and UHCG. Daily QCon instruments. Assisted Physician with bone marrows. Phlebotomy when needed in the ER.
Metrocrest Orthopedics, Carrollton, Texas Jun. 2005 – Aug. 2008
Front Desk Supervisor in Physical Therapy/MRI department
Supervise employees, assist in patient check in/out, verify insurance, pre-cert workers compensation, apply charges and payments, end-of-day balancing, schedule patient appointments, collect co pay’s/deductibles and additional responsibilities as needed.
Metroplex Orthopedics, Dallas, Texas Feb. 2003 –May 2005
Patient Intake Coordinator/Medical Assistant
Obtain vitals, assist with in-office procedures, and generate correspondence with doctors, patients & insurance companies. Prepare exam rooms as well as care of patients in recovery, facilitate use of diagnostic equipment, and assure availability of patient information, such as diagnostic exams and medical records.
EDUCATION
Eastfield College, Dallas Texas
Current GPA 3.8
SKILLS
Computer Skills: EMR, Microsoft Based Applications, Medical Manager, E-Clinical, Centricity, etc.
Language Skills: Fluent in Spanish. Rivet software and Phressia experience for billing and Insurance verification.
2125A Park Willow Ln.
Arlington, TX. 76011
**************@*****.***
JACQUELINE TORRES
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