Data Entry Customer Service

SHAMBRIA

WHITE

904-***-**** ***********@*****.***

Professional Summary

Accountant Specialist with proven experience in data entry. Dedicated to providing accurate financial statements and other financial information. Accountant with a passion for finance and accounting, seeking to take next career step in a full Accountant role. I also want to understand the accounting life cycle

Skills Summary

Software Microsoft Office Suits Quick Books Operating Systems SVPCP system Rapid

Synergy Hire Right MicroStrategy

Hardware Technical Support Cloud Management

Project Mgnt : Communication Leadership Problem Solving

Client Support : Empathy Adaptability Clear communication Skills

Certification: MS-Excel In process

WORK EXPERIENCE

Bank of America. – College Park. GA July 2020 – September 2021

Resolved 250 Tickets weekly through SVPCP system resulting in expedited communication with senior analyst

Determine accounting entries and makes appropriate disposition

Investigate daily incoming Research and Adjustment inquires

Keying data from internal data base

Take 50 calls a day

Assist with Paycheck Protection loan Forgiveness

Merchant Services

1rained merchants on card reader machine

Assist with any concerns regarding card reader

Handled incoming calls and made outgoing calls if appointment scheduled

Background screening

Carefully examine client profile

Investigate potential fraud

Pertorm research to learn more about client

Assist with sending out drug test for client

Publix

- Tucker, GA.

Cashier

Provides premier customer service

Weighs and scans products

Accept payments

Chime Solutions - Morrow, GA

Customer Service Rep.

Answer incoming calls

Handling sensitive information

Insert Data

EDUCATION

HIGH SCHOOL DIPLOMA

Terry Parker High School

2014

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