Customer Service Administrative Assistant
Resume:
Heather Hoag
Albany, NY *****
********@*****.***
Medical Imaging claims processing/ appointment Scheduler St. Peter's Health Partners - Albany, NY
September 2021 to January 2022
Responsible for the medical the diagnostic imaging department. My job requires the ability to deal with patients and providers via customer service and the ability to be able to multitask, Have very good customer service skills and be able to perform my job with the highest accuracy possible.
Medical Receptionist, Appointment Scheduler
Care Net medical group - Niskayuna, NY
June 2020 to January 2021
I checked in patients check them out verify insurance collect co-pays when needed and I also did an appointment scheduling and rescheduling
Medical Receptionist/ Scheduler
Capital Eye Care - Troy, NY
February 2020 to April 2020
First and foremost greet all my patients with a smile and a positive attitude Responsible for checking in patients
Verifying all insurance info.
Collecting all co-pays and past due balances at time of check - in and de-escalating any problems that may occur in a very respectful and positive manner. Medical Receptionist/ Scheduler
Perlmutter Eye Center
2019 to 2020
Responsible for checking in / out patients in a timely, efficient manner and always with a positive attitude.
Scheduling appointments for future follow ups / pre- surgery appointments. Verify all insurance information on patients
Member Service Rep
Davis Vision
2017 to 2019
Responsible for the of course number one the members confidentiality and respect and the highest accuracy possible for their services they are receiving Administrative Assistant/Bookkeeper
Albany Industrial Supply, Inc - Albany, NY
2008 to 2017
Calculated, classified, and recorded data to keep financial records complete. Performed any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. Checked the accuracy of figures, calculations, and postings pertaining to business transactions Started and ran an online EBAY
Claims Examiner/Adjuster
Blue Shield
2001 to 2001
Verified patient information and medical/ hospital claims Responsible for testing new programs intended to simplify claims procedures Completed all forms and paperwork accurately and on time Education
Mercy High School
High School Diploma
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